General Manager

Responsibilities

• Lead and Develop Your Team
• Recruit, hire, train, and retain high-performing restaurant team members
• Coach and mentor employees through Capriotti’s structured training programs
• Create schedules and manage staffing levels to support efficient operations
• Ensure food quality, food safety, and presentation meet Capriotti’s brand standards
• Oversee daily restaurant operations including food preparation, service, and cleanliness
• Maintain compliance with all health, safety, and sanitation guidelines
• Manage cash handling, deposits, and financial reporting accurately
• Deliver exceptional guest service and hospitality on every visit
• Model Capriotti’s “CAPtivating Service” culture through leadership and example
• Encourage suggestive selling and upselling to enhance the guest experience
• Monitor labor costs, food costs, and operational expenses
• Analyze restaurant performance metrics and identify opportunities for improvement
• Support local marketing initiatives and community engagement efforts
• Maintain professional communication with employees, guests, vendors, and leadership
• Demonstrate adaptability and problem-solving in a fast-paced environment
• Foster accountability, teamwork, and trust across the restaurant team

Requirements

• 2+ years of restaurant management experience (fast casual, quick service, or hospitality leadership preferred)
• Proven ability to lead, coach, and motivate restaurant teams
• Strong organizational, time management, and problem-solving skills
• Excellent communication and interpersonal skills
• Experience managing restaurant operations, scheduling, inventory, and labor
• Comfortable using POS systems and basic computer software
• Must be at least 18 years old
• Ability to work in temperatures ranging from 0°F to 100°F
• Ability to stand, walk, and move throughout the restaurant for extended periods
• Ability to lift and carry up to 50 lbs. and balance up to 25 lbs. over distances of up to 50 feet

Qualifications

We are looking for individuals who can bring their passion and dedication to our mission of sharing our love for delicious sandwiches and exceptional hospitality. If you are a self-starter with a proven track record of success in a fast-paced environment, we encourage you to apply.

Skills

While not required, candidates with experience in the following areas may be given preference:

• Customer service
• Team building
• Leadership
• Financial management
• Health and safety regulations

Benefits

• Competitive Salary (Based on Experience)
• Medical, dental, and vision insurance
• 401(k) plan
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Referral bonus program
• Opportunities for advancement and career growth

Pay

Competitive Salary (Based on Experience)

Schedule

Full-Time

Employer

Capriotti’s Sandwich Shop

Location

Reno, NV

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.