General Manager

About the role

At CYM we consider our GMs to be the CEO of their shop. The General Manager oversees kitchen operations, front-of-house service, the continued development and growth of your team, and the overall profitability of your shop. The GM is always guest-, food-, and team-focused while being a quick thinker front-of-house lover, a skilled communicator, and a motivator. As a GM, you’ll be an enthusiastic leader for your team, lead by example, and hold yourself and all team members accountable for their performance and product output through our CYM Values (“VIBES”). If you’re picking up what we’re laying down, keep reading!

Responsibilities

• Own the day-to-day operations of your shop—from opening preparation and service execution through closing—ensuring every shift meets CYM’s highest standards
• Proactively solve problems, remove obstacles, and identify opportunities to make the shop more efficient, organized, and successful
• Lead supervisors and team members in delivering exceptional hospitality and bringing CYM’s BIG V.I.B.E.S. to life for every guest
• Partner closely with supervisors to build a positive, high-performing work environment rooted in teamwork, communication, and accountability
• Establish and uphold operational standards by ensuring checklists, recipe specifications, and other CYM systems are followed consistently
• Protect the condition and appearance of the shop by overseeing equipment maintenance, trash pickups, linens, deep cleaning, and storage organization
• Champion food and workplace safety, ensuring ServSafe requirements and CYM safety standards are followed every day
• Own food and beverage management—including inventory, ordering, and budgeting—while driving progress toward food, beverage, and labor goals
• Build and develop a strong team through thoughtful recruiting, hiring, onboarding, training, coaching, and performance evaluations
• Create schedules that position every shift for success, ensuring the shop has the right people in the right places at the right times
• Step in when callouts, emergencies, or unexpected challenges arise, making thoughtful decisions in the best interest of the shop, team, and guests
• Roll up your sleeves. You’ll work in the shop five days a week, including weekends, because the best leaders stay close to the team and the guest experience
• Move comfortably between CYM locations throughout the DMV, with reliable transportation that allows you to support the business wherever you’re needed