General Manager

Responsibilities

• Development and execution of operational plans for the hotel, ensuring revenue and guest satisfaction targets are achieved.
• Forecasting financial plans and preparing the annual hotel budget.
• Leading all associates to achieve BLA’s service and satisfaction targets through positive guest experiences.
• Ensuring proper preventive maintenance of the physical property, mechanical and IT systems, guest rooms, public space, back of the house and exterior following the processes established by BLA.
• Managing loss prevention and risk management policies, safety standards and claims reporting.
• Empathizing and engaging with associates to continually improve hotel culture and embrace BLA core values; Excellence, Passion, Integrity, Inclusive.
• Managing direct reports by ensuring employment practices are followed, such as recommendations on employment decisions, corrective action, supporting performance management.
• Taking part as a leader in the community and maintaining a positive image for the property and BLA;
• Daily involvement in the Sales and Revenue Management function. Supporting sales and revenue through outstanding guest service to each guest and group.
• Any and all other work as required to complete the primary role of the position.

Qualifications

• Two (2) and more years’ experience as a General Manager of a hotel with Branded property experience.
• Extensive experience with rooms and F&B.
• Working knowledge of hotel operations – including marketing plans, security and safety programs, personnel and labor relations, budget forecasting, quality assurance programs, maintenance repairs, long range planning.
• Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.
• Expertise in standard hotel management systems.
• Hands-on leadership – our General Managers work directly with all their associates.