General Manager

About the role

The General Manager at Zaxby's is responsible for providing guidance and leadership to their team to create a positive culture and maintain high team morale. They are responsible for executing and assisting in developing action plans according to company goals and objectives.

Responsibilities

• Strive to enhance our guest experiences at every opportunity by satisfying and exceeding their expectations.
• Increase sales and profit by building community relationships/partnerships and providing outstanding product and service.
• Ensure an effective work schedule is posted each week.
• Demonstrate effective interviewing skills for hiring only top performers.
• Responsible for all levels of staffing and new hire orientations.
• Ensure all training and certification processes are in place and 100% compliant.
• Provide clear development plans and performance reviews for management staff.
• Execute quarterly business plans through the use of systems, training, operation manuals and all other available resources.
• Aid Area Development Managers and/or Market Development Manager in the execution of marketing plans.
• Continually mentor AM’s in the operation of a Zaxby’s unit and prepare them for the future advancement.
• Review daily numbers each day of work and coach and praise their results.
• Provide leadership by generating excitement, enthusiasm, a positive mental attitude and commitment toward company objectives.
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description.

Qualifications

• Must be 18 years of age or older.
• Minimum of 1 year of restaurant management experience (Zaxby’s a plus).
• Available to work a minimum of 5 days and 40 to 50 hours per week.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays.
• Successful completion of background check.
• In-store training program completed.
• Online ZFI AM test passed with a 90% or above.
• Phase III GM certification.
• In-store ZFI Kitchen Demonstrative passed with a 90% or above.
• Food Manager Certification.

Benefits

• FREE meals
• Paid time off
• Ongoing interactive training
• Opportunities to advance
• Medical – Minimum of 50% paid by the company
• Life insurance policy – 100% paid by the company
• Employee assistance program – 100% paid by the company
• Vision, Dental, LTD and STD, Accident, Critical Illness, Hospital Indemnity, Voluntary Life (AD&D)