General Manager

The General Manager is responsible for the overall day‑to‑day operation and business at the location, including hiring, scheduling, training, performance management, safety compliance, financial performance, and customer service.

Responsibilities

• Manage overall daily operations and business performance at the location.
• Oversee hiring, scheduling, training, and performance of Team Members while ensuring safety procedures are met.
• Maintain financial performance and manage the profit and loss statement.
• Handle all aspects of the hiring process, including interviewing, candidate sourcing, selection, offers, drug screening, and onboarding.
• Enforce strict adherence to company safety policies and OSHA procedures to maintain a safe, compliant work environment.
• Conduct daily safety meetings and complete performance evaluations for new hires after 90 days and for all employees annually or as needed.
• Provide coaching, issue corrective actions, and approve payroll.
• Ensure all employees are properly trained and follow established procedures.
• Maintain cleanliness of the shop and sales floor to deliver a professional customer experience.
• Achieve budgeted goals and maintain a profitable business unit.
• Enforce dress‑code policy for team members.
• Manage product and equipment inventories, including weekly inventory counts and daily tire counts.
• Keep service equipment in good working condition and well maintained.
• Reconcile invoices daily and review work orders and service tickets for accuracy.
• Resolve escalated customer, personnel, or mechanical issues.
• Prepare weekly shop schedules, minimizing overtime to stay within labor budget goals.
• Conduct monthly shop training meetings and communicate pricing promotions, policy, and procedure changes.
• Document and communicate return‑job problems to the corporate office.
• Update national accounts on a weekly basis.
• Ensure procedure manuals are available to employees.
• Work alongside Team Members on the shop and sales floors.
• Stay current on LMS training and ensure Team Members complete assigned training.
• Provide friendly and competent customer service.
• Report for work in a timely manner as scheduled.
• Assist with additional duties as assigned.

Supervisory Responsibilities

Directly supervises five or more employees.

Education and Experience

Three to five years of related experience and/or training; or an equivalent combination of education and experience.

Minimum Qualifications

• Current valid driver’s license and insurability to drive.
• Ability to obtain DOT, TIA, and other required certifications.
• Basic keyboarding skills and understanding of computer operations.
• Willingness to work a minimum of 50 hours per week, including weekends, holidays, and as needed.
• Reliable transportation and phone.
• Ability to communicate effectively in English.
• Willingness to deliver friendly, courteous, and prompt customer service.
• Ability to work cooperatively with other team members.

Physical Requirements

The employee must occasionally lift and/or move up to 75 lb. The role frequently requires standing, walking, using hands and fingers, handling or feeling, reaching with hands and arms, talking and hearing; occasionally sitting, climbing, balancing, stooping, kneeling, crouching, or crawling. Physical attendance at the primary work location is required. Reasonable accommodations may be made for qualified individuals with disabilities.

Benefits

• Paid vacation
• 401(k) with matching contributions
• Health, dental, and vision insurance
• Short‑ and long‑term disability insurance
• Life insurance
• A clearly defined path for growth
• On‑demand pay with PayActiv (access to earned but not yet paid wages)
• Additional benefits not listed