General Manager

Responsible for the overall day-to-day operation and business at the location.

Responsibilities

• Manages hiring, scheduling, training, and performance of Team Members and ensures safety procedures are met.
• Responsible for financial performance and maintains profit and loss statement.
• Manages all aspects of the hiring process including interviewing, candidate sourcing, selection, offers, drug screen, and onboarding.
• Ensures strict adherence to and enforcement of all company safety policies and procedures to maintain a safe and compliant work environment.
• Follows all OSHA & Safety procedures set by the company policy and procedure manual.
• Completes performance evaluations on new hires after 90 days and all employees annually or as needed; conducts daily safety meetings.
• Conducts coaching and issues corrective action; approves payroll.
• Ensures all employees are trained properly and follow procedures set forth.
• Ensures cleanliness of the shop and sales floor to provide a professional customer experience.
• Maintains a profitable business unit; achieves all budgeted goals.
• Ensures team members are appropriately following the dress code policy.
• Manages product and equipment inventories.
• Completes weekly inventory counts as required.
• Completes tire counts to ensure inventory is accurate and accounted for on a daily basis.
• Ensures service equipment is in good working condition and well maintained.
• Ensures invoices are reconciled daily.
• Reviews work orders and service tickets to ensure accuracy.
• Resolves all problems that can't be handled at a lower level (customer, personnel, mechanical).
• Completes weekly shop schedule, maintaining minimum overtime to keep labor within budget goals.
• Conducts shop training meetings monthly and communicates to keep all Team Members informed on pricing promotions and policy/procedure changes.
• Evaluates, documents, and communicates any return job problems to the Corporate office.
• Updates all national accounts weekly.
• Ensures all procedure manuals are available for employees.
• Works alongside Team Members on the shop and sales floors.
• Stays current on LMS training and ensures Team Members complete training as assigned.
• Provides friendly and competent customer service.
• Reports for work in a timely manner when scheduled.
• Assists with other duties, as assigned.

Supervisory Responsibilities

• Directly supervises 5 or more employees.

Qualifications

• Three to five years related experience and/or training; or equivalent combination of education and experience.
• Current valid driver's license and be insurable to drive.
• Ability to get DOT, TIA, and other certifications.
• Basic keyboarding skills.
• Basic understanding of computer operations.
• Must work a minimum of 50 hours per week.
• Able to work weekends, holidays, and as needed.
• Must have reliable transportation and phone.
• Must be able to communicate in English.
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.

Physical Requirements

• The employee must occasionally lift and/or move up to 75 lbs.
• While performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, kneel, crouch or crawl.
• Physical attendance at the primary work location is required.

Benefits

• Paid vacation
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)

Schedule

• Minimum of 50 hours per week
• Weekends, holidays, and as needed