General Manager

General Manager Duties And Responsibilities

• Recruit, train, mentor and supervise a high-performing team of optical associates.
• Foster a positive work environment encouraging collaboration, accountability, and professional growth.
• Set sales targets and motivate staff to meet and exceed those goals.
• Prepare various promotional materials and in-store displays.
• Ensure staff are well versed in Big City Optical’s value proposition and are comfortable communicating and evangelizing it with clients.
• Prepare schedules and ensure they are communicated and adjusted, when needed, in a timely manner to meet staff coverage objectives.
• Lead staff meetings and cascade communications from leadership to ensure all associates stay informed.
• Manage store budgets, maintain financial records and report to the district manager on trends and recommendations based on sales trends and spend management.
• Stay informed on industry trends and technologies and leverage that information to develop teams’ knowledge and skills.
• Oversee stock levels and work with the inventory specialist to order new eyewear products and merchandising as needed.
• Participate in off hours inventory count work as needed.
• Champion a customer centric culture and manage customer complaints and issues promptly and in a professional manner from identification to resolution.
• Manage staff conflicts, complaints, and problems.
• Ensure compliance with various health and safety regulations.
• Add additional responsibilities as assigned to support the overall success of the store.

Requirements

• A High School Diploma or GED, college degree preferred.
• 3 years of experience in retail supervisory roles with a track record of achieving sales targets.
• 1 year of optical experience.
• Excellent interpersonal communication skills.
• Exceptional customer service skills and commitment to a positive shopping experience.
• Knowledge of eyewear products, industry trends and optical technologies.
• Ability to stay organized and manage time effectively.
• Strengths in leadership, management, team building, and proactive problem-solving.
• Adhere to company policies on attendance, dress code and workplace safety.
• Capability to thrive in a fast-paced and oftentimes high-pressure environment.
• Numerical and analytical knowledge to properly manage cash and financial records.
• Proficiency in office productivity technologies (Microsoft, G-Suite etc.) and the ability to learn and use new technologies for day-to-day patient and business transactions.
• Reliable transportation and willingness to travel up to 10 miles to support coverage at other locations as needed.

Pay

$50,000 - 65,000 per year

Benefits

• Incentive Plan Participation
• Company subsidized Medical Insurance
• Company subsidized Dental insurance
• Company paid Short Term Disability insurance
• 401(k) with 10% match
• Paid time off
• Employee discount plan