General Manager

About the Company

Dwell Luxury Rentals is Flagstaff's #1 vacation rental management company. We move fast, work hard, and take pride in delivering a high-end experience that clients notice and remember. Our in-office team fosters trust, support, and momentum, creating an environment where hard work is recognized, teamwork matters, and you can be proud of what you build.

About the Role

Dwell Luxury Rentals is seeking an experienced General Manager to lead the day-to-day business and drive the continued growth of our portfolio of 35+ luxury vacation rental properties and our affiliated cleaning company. This is a true leadership role with full P&L accountability and broad decision-making authority across operations, financial performance, revenue strategy, team leadership, homeowner relationships, guest experience, vendors, systems, and growth. You will serve as the Owners' trusted operating partner, reporting directly to them.

This is an in-person position based in Flagstaff, AZ. Candidates currently located outside of the Flagstaff area must be willing to relocate for the role.

Responsibilities

• Own the overall financial and operational performance of Dwell Luxury Rentals, including P&L accountability, budgets, expenses, margins, and profitability
• Lead, coach, and develop the team across operations, maintenance, field services, and virtual support
• Establish clear roles, performance expectations, SOPs, and accountability across the organization
• Oversee daily property operations, including turnovers, maintenance, vendor coordination, quality standards, and operational escalations
• Set and manage portfolio revenue strategy using Beyond Pricing and market performance data
• Serve as the primary point of contact for homeowners, building strong relationships through proactive and transparent communication
• Oversee the guest experience and ensure Dwell's service and brand standards are consistently maintained
• Manage vendor relationships, performance, costs, and quality across cleaning, maintenance, landscaping, and specialty services
• Lead the onboarding of new properties and continuously improve processes to support portfolio growth
• Oversee systems and technology, including Guesty, Breezeway, Ramp, Asana/Notion, and other operational tools
• Run clean operations as a profitable business unit, overseeing staffing, scheduling, quality standards, operational performance, and growth opportunities
• Identify opportunities to improve efficiency, profitability, service quality, and scalability across both businesses
• Provide the Owners with a clear weekly update covering financial performance, operations, team and vendor performance, risks, priorities, and progress toward company goals

Requirements

• 3+ years of experience in a senior operations, General Manager, or business leadership role
• Experience in short-term rentals, property management, hospitality, or a closely related service-based business
• Demonstrated P&L ownership with direct accountability for revenue, expenses, margins, and overall business performance
• Proven experience leading and developing teams, including managers or cross-functional staff
• Strong vendor management and negotiation experience
• Experience creating and implementing processes, SOPs, and performance standards
• Strong business judgment with the ability to make decisions independently and take ownership of outcomes
• Excellent written and verbal communication skills, including the ability to provide clear executive-level reporting
• Comfortable learning and working within technology-driven operations
• Must be willing to work in person in Flagstaff, AZ and relocate if currently located outside of the area

Preferred Qualifications

• Experience with Guesty, Pricelabs, Breezeway, Ramp, or comparable platforms

Pay

Compensation: $90,000 - $105,000 annual base salary based on experience. Additional performance-based bonus opportunity; total compensation expected to be in the $105,000 to $120,000 range.

Benefits

• Paid time off such as PTO, sick days, and vacation days
• Health insurance
• Retirement benefits or accounts
• Relocation assistance, if applicable

Schedule

Full-time, in-person position based in Flagstaff, AZ.