General Manager

About Us

Better Buzz Coffee seeks General Managers to support a brand new location coming soon to El Cajon! We are a growing brand committed to providing outstanding guest service while fostering a fun and upbeat work environment. Leaders who are excited to challenge themselves and grow will find great opportunities with Better Buzz Coffee!

About the role

The General Manager is the most senior leader within a Better Buzz café and is accountable for delivering a consistent, brand-defining guest experience, building and developing a high-performing team, and operating a profitable, compliant business. This role spends the majority of time leading the team and managing café operations, executing goals, solving problems, and serving as an example of excellence for guests, team members, and the wider Better Buzz community.

Responsibilities

• Leadership & Team Development
  • Build, lead, and develop a team of Assistant General Managers, Lead Shift Supervisors, Shift Supervisors, and Team Ambassadors and Baristas who embody the Better Buzz culture
  • Act with integrity, honesty and knowledge to promote the Company’s culture, values and mission
  • Source, interview, hire, and onboard new team members; identify and develop internal talent for promotion
  • Address all team concerns with urgency, fairness, clarity, strength and compassion
  • Champion a workplace environment free of harassment, discrimination, and retaliation, and ensure all mandated trainings
• Guest Experience & Brand Standards
  • Lead the team to deliver exceptional guest experience
  • Resolve guest concerns professionally and recover the experience with empathy and urgency
  • Champion training and readiness for all brand initiatives, promotions, and seasonal campaigns
• Operations & Financial Performance
  • Operate the café to meet or exceed financial targets (e.g., sales, labor, food cost, and waste targets)
  • Build and post accurate, compliant team schedules in advance; manage labor to forecast and team availability
  • Manage to given metrics, identify gaps, build plans to close gaps, and cascade plans to the team to execute
  • Drive overall sales through consistent modelling of hospitable service and upselling
  • Promote adherence to overall speed of service, fulfillment and drive-thru time
  • Maintain a high level of guest feedback scores
  • Ensure all meal and rest breaks are taken and properly recorded in accordance with state law
  • Lead and ensure proper inventory (e.g., pars, ordering, receiving, rotation, storage, and waste tracking)
  • Maintain cash handling integrity and follow loss prevention protocols
• Compliance, Safety & Wellbeing
  • Maintain food safety and sanitation standards in line with ANSI certified Manager certification and county health requirements
  • Comply with all applicable federal, state, and local employment laws, including state specific wage and hour, scheduling, and leave requirements
  • Complete and document required incident reporting, including workplace injury, harassment complaints, and communicable disease notifications under AB 685
  • Maintain a safe physical environment for guests and team members and promote a culture of psychological safety
• Communication & Partnership
  • Partner with the District Manager on team coaching, business performance, and people strategy
  • Communicate clearly and respectfully with The Hive (Better Buzz Support Center), vendors, and cross-functional partners

Qualifications

• 3 years of prior general management experience in a similar high-velocity, high-volume coffee or fast casual environment
• Manager Food Safety Certification
• Open availability — days, nights, weekends, holidays
• 45 hours of work per week

Preferred:

• Associates Degree
• Drive-Thru experience
• New location opening experience

Benefits

• Work with an amazing team of coffee enthusiasts
• Work with a quickly growing brand
• Opportunities for career growth and advancement
• Full benefits packages available including Medical, Dental, Vision, Life Insurance, 401K with a match
• Paid time off
• Paid training
• Monthly bonus potential once awarded a location

Pay

This position pays hourly at a range of $32.00–$35.00/hour based on a 45-hour work week. This hourly rate translates to a pay range of roughly $79,000–$86,000 annually based on hours worked. General Managers can earn a significant monthly bonus to add to earnings.

Schedule

General Managers need open availability and are expected to work a 45-hour work week.