General Manager

About the role

Better Buzz Coffee seeks General Managers to support our growing brand! We are Buzzing with excitement to have you apply if you share our passion for coffee! See why Life is Better Buzzed! The General Manager is the leader of the cafe. This General Manager is responsible for creating the Buzz Life experience for all guests and team members. The General Manager serves as a shining example of great service and showcases what it means to build connections at Better Buzz Coffee. This position is responsible for developing and maintaining a consistent Better Buzz Coffee experience that is in line with the values of the company. Everyday, in every cafe, we inspire our team and our community to rise early, dream big, have fun and maximize their human potential! We are on a relentless pursuit to elevate the coffee experience and our General Managers are responsible for upholding this mission statement on a daily basis. Our chosen candidate will train for 8 weeks, assist in the market and wait to be awarded a store. This candidate may be part of a new opening or may be needed to backfill a different location to support our growth.

Responsibilities

• Build, lead, and develop a team of Assistant General Managers, Lead Shift Supervisors, Shift Supervisors, and Team Ambassadors and Baristas who embody the Better Buzz culture
• Act with integrity, honesty and knowledge to promote the Company’s culture, values and mission
• Source, interview, hire, and onboard new team members through the company applicant tracking system; identify and develop internal talent for promotion
• Address all team concerns with urgency, fairness, clarity, strength and compassion
• Champion a workplace environment free of harassment, discrimination, and retaliation, and ensure all mandated trainings
• Lead the team to deliver exceptional guest experience
• Resolve guest concerns professionally and recover the experience with empathy and urgency
• Champion training and readiness for all brand initiatives, promotions, and seasonal campaigns
• Operate the café to meet or exceed financial targets, (Ex. sales, labor, food cost, and waste targets, etc.)
• Build and post accurate, compliant team schedules in advance; manage labor to forecast and team availability
• Manage to given metrics, identify gaps, build plans to close gaps, cascades plans to team to execute
• Drive overall sales through consistent modelling of hospitable service and upselling
• Promote adherence to overall speed of service, fulfillment and drive-thru time
• Maintain a high level of guest feedback scores
• Ensure all meal and rest breaks are taken and properly recorded in accordance with state law