General Manager

About the Company

BEAT THE BOMB is the next generation of immersive group entertainment, where customers step into real-life video games. We use an innovative digital, interactive game system to reimagine the intersection of technology and human social connection. In our classic Mission experience, teams wearing hazmat suits navigate interactive game rooms, including a laser maze, before facing the World's Largest Paint, Slime, and Foam Bomb! Our original Brooklyn location opened in 2018, and we now have locations in Atlanta, Washington D.C., Philadelphia, Charlotte, Houston, and Denver. We've hosted over 500,000 players, including corporate team-building outings, school groups, and non-profit organizations. Beat The Bomb is one of the highest-rated experiences in all five markets.

We offer a full range of special event services, including STEM Camps, kid and adult birthday parties, corporate tournaments, and bachelorette parties. We also have a virtual team-building platform called Beat The Bomb Virtual, serving remote teams globally. Our #1 goal is to ensure every player has a BLAST!

About the Philadelphia Location

Located in the heart of Center City Philadelphia, this was the company's 4th location, opening in late 2024. The 10,000+ square-foot facility offers our classic Mission experiences with glass-walled bomb rooms blasting teams with paint, foam, and slime; five immersive arcade lounges ("Arcade Bays"); street food and a full selection of beer, wine, cocktails, and signature slushies at The Bomb Bar; a beer garden with sports viewing; and dedicated private event spaces for large groups.

Responsibilities

• Maintain an exceptional guest-centered culture that exceeds customer expectations.
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurements.
• Drive onsite sales and upselling to maximize time on site and spend per guest.
• Maintain the appearance and safety of the facility.
• Manage and maintain inventory and ordering of supplies in a timely manner.
• Identify operational performance, productivity, and efficiency gaps and implement measures to correct deficiencies.
• Cultivate relationships with community leaders and organizations to drive sales and give back.
• Develop and implement programming ideas (league nights, youth programming, theme nights, etc.) to drive sales and maximize inventory in coordination with the HQ team.
• Support local marketing efforts, including partnerships with local businesses, flyering, and supporting local PR and advertising.
• Support group sales efforts, including outreach to and relationships with local businesses.
• Manage customer service specific to the location.
• Live and breathe the Core Values of BEAT THE BOMB: Bring Positivity, Take Responsibility, Build the Future, Create the Fun.
• Demonstrate exceptional leadership with a track record of attracting, developing, and motivating top talent.
• Coach, inspire, support, and motivate your team to provide a world-class, service-minded customer experience.
• Oversee staffing, including recruiting, hiring (and firing), training, measuring employee performance, and helping them grow.
• Create, manage, and coordinate staff schedules.
• Run unit payroll.
• Communicate regularly with all unit team members and the corporate team to ensure efficient and effective business practices.

Requirements

• Minimum 10 years of experience, with management experience required.
• Management of a facility that includes a food and beverage (F&B) component, including alcohol.
• Experience driving exemplary reviews.
• Understanding that the entertainment industry requires nights and weekends work (Saturday is our biggest day, and General Managers should be on site).
• Multi-unit management experience is desired but not required.
• Significant knowledge of and relationships in the local market.
• Experience as a leader of a new unit/location, including grand openings, is preferred.
• Experience in sales and customer service.
• Experience building and leading a team.
• Proficiency in Microsoft Office products; experience with GSuite products is preferred.
• Bachelor's degree.

Skills

• Entrepreneurial-minded and a creative thinker who owns all facets of the business.
• Ability to get out in the community, make connections, and build relationships.
• Hands-on leadership style with strong organizational skills to maintain a clean and organized facility.
• Proven people leadership with success in building positive service cultures and high team engagement.
• Tech-savvy: ability to use computers, smartphones, tablets, manage tech maintenance, repairs, and learn new software quickly.
• High level of interpersonal savvy and ability to resolve conflict professionally.
• Strong communication skills (listening, written, verbal, facilitation) and ability to interact with all levels of management.
• Approachable, trustworthy, honest, and with a high level of integrity.
• Ability to control a room and manage large groups, including children and their parents.
• Strong commercial and operational expertise.
• Strong sense of urgency with demonstrated ability to work independently and make well-thought-out decisions.

Benefits

• Competitive salary with annual bonus opportunities.
• Opportunity to advance or expand your career with company growth.
• Chance to be part of an exciting and fast-growing start-up team.
• Friends & Family ticket discounts.
• Attractive PTO plan.
• Medical, dental, and vision insurance.
• Commuter benefits.