General Manager

About the role

Bathhouse is seeking a proactive, business-minded, and hospitality-driven General Manager to oversee operations of one of our locations.

Responsibilities

• Lead, mentor, and support Shift Managers, ensuring alignment across all departments.
• Oversee operations across amenities, front desk, therapies, food & beverage, and facilities.
• Review daily revenue, labor, and operational reports to support business performance.
• Present reports to Corporate Leadership.
• Ensure staffing levels, scheduling, and coverage meet business and budget needs.
• Monitor guest experience, responding to escalations and resolving issues professionally.
• Maintain brand standards for cleanliness, safety, and service across all areas.
• Partner with department leads to streamline communication and workflow.
• Interview and onboard new hires. Coach and provide performance management of team members.
• Create and maintain written protocols and training procedures in accordance with our Culture of Documentation (CoD).
• Ensure compliance with health, safety, and workplace regulations.
• Oversee inventory controls, ordering, and vendor relationships as needed.
• Foster a collaborative, respectful environment where team members feel supported and empowered.

Qualifications

• ~5 years of experience as a General Manager or Assistant General Manager required.
• Experience in hospitality, spa, wellness, or restaurant environments preferred.
• Strong leadership skills with the ability to motivate and develop teams.
• Excellent communication, problem-solving, and decision-making abilities.
• Highly organized, detail-oriented, and comfortable managing multiple priorities.
• Experience with scheduling, labor management & cost management, and basic financial reporting.
• Calm, guest-first approach in high-volume or fast-paced settings.
• Comfortable using operational systems and POS platforms (training will be provided for our system).
• Availability to work a flexible schedule, including evenings, weekends, and holidays as needed.

Compensation & Benefits

• $80,000 + bonus
• Medical, vision, and dental insurance available for full-time employees.
• Complimentary unlimited admission to Bathhouse with unlimited guest passes.
• 50% discount on services, retail products, and restaurant offerings.