General Manager

Responsibilities

• Develops and delivers business plans to achieve budgeted sales and required profits.
• Directly supervises the Operations and Administrative Teams of the business and Sales Leadership to ensure all established goals are achieved.
• Maintains company-owned inventory within required % of annual sales and shrinkage.
• Interviews and approves all candidates for hire prior to job offers being extended.
• Maintains the company’s standard of the 100% satisfaction guarantee.
• Reviews customer satisfaction list daily and resolves issues the same day.
• Works closely with representatives of shared service units (i.e., call center), marketing to ensure sales calls, service visits, repair calls and club membership goals are met daily.
• Confirms service, repair and install jobs are assigned to appropriate personnel and assures that no less than 18% of calls are promised within the advertised commitment window.
• Participates in regularly scheduled conference calls with other General Managers and attends in-person management meetings as needed throughout the year.

Qualifications

• Experience in and ability to motivate teams through leading by example.
• Strong interpersonal written and verbal communication skills, including strong coaching skills.
• Proven, superior customer service and sales abilities with a strong understanding of job costing.
• Proven ability to manage and deliver budgeted sales and EBITDA monthly.
• Ability to work extended hours and weekends.
• Advanced Degree and/or 5+ years of successful home services industry profit center leadership experience with a track record of increasing responsibility with past employers in the same or similar industry.
• Must learn/know the laws governing business and employment in the local market.