General Manager

About the role

As General Manager, you will be responsible for safety, sales and P&L delivery, customer satisfaction, and employee engagement within a designated center while upholding the ethical standards and reputation of Authority Brands in the community.

Responsibilities

• Develop and deliver business plans to achieve budgeted sales and required profits, including plans for manpower, training, marketing, organizational structure, and budgeting.
• Directly supervise the Operations and Administrative Teams and Sales Leadership to ensure all established goals are achieved.
• Ensure the overall Health, Safety & Environmental culture and program (including training, inspection, and enforcement systems) exists, and provide necessary resources within the location.
• Maintain company-owned inventory within required percentage of annual sales and shrinkage.
• Perform “ride-along” with field-based technical and sales staff and ensure other supervisors/peers do the same regularly. Personally inspect install jobs periodically to ensure quality.
• Interview and approve all candidates for hire prior to job offers being extended. Ensure recruiting activities are constant.
• Ensure all job permitting is completed according to standard.
• Coordinate with the Marketing team to implement digital and media strategy in the local market, ensuring proper use of all brand standards and marks.
• Maintain the company’s standard of the 100% satisfaction guarantee. Review customer satisfaction lists daily and resolve issues the same day. Call customers to check on satisfaction.
• Work closely with representatives of shared service units (e.g., call center) and marketing to ensure sales calls, service visits, repair calls, and club membership goals are met daily.
• Participate in regularly scheduled conference calls with other General Managers and attend in-person management meetings as needed throughout the year.
• Other duties as assigned.

Qualifications

• Experience in and ability to motivate teams through leading by example.
• Strong interpersonal, written, and verbal communication skills, including strong coaching skills.
• Proven, superior customer service and sales abilities with a strong understanding of job costing.
• Proven ability to manage and deliver budgeted sales and EBITDA monthly.
• Ability to work extended hours and weekends.
• Advanced Degree and/or 5+ years of successful home services industry profit center leadership experience with a track record of increasing responsibility with past employers in the same or similar industry.
• Must learn and know the laws governing business and employment in the local market.

Benefits

• Competitive salaries
• Paid time off (PTO)
• Paid holidays
• 401(k) plan

Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Authority Brands Inc. is an Equal Opportunity Employer.