General Manager

About the role

The mission of the Augustine Institute is to serve the formation of Catholics for the New Evangelization. We educate through academic instruction, compelling programs, and faithful content. We welcome Catholics and Catholic institutions to our campus for retreat, formation, and for building the Kingdom of God on Earth. We equip Catholics intellectually, spiritually, and pastorally to renew the Church and transform the world for Christ.

Responsibilities

• Lead and oversee all daily campus operations across multiple departments and operational teams.
• Provide leadership, coaching, accountability, and development to department managers and staff.
• Oversee accommodations, dining, events, and operational support services to ensure smooth coordination and execution across campus activities and programs.
• Partner with Events, Culinary, Facilities, and Operations teams to ensure strong communication, planning, and operational readiness.
• Develop and maintain operational procedures, department standards, and service expectations across all areas of responsibility.
• Support organizational goals through effective staffing, scheduling, budgeting, and operational oversight.
• Recruit, develop, and retain high-performing teams while fostering a collaborative, mission-driven culture.
• Maintain compliance with safety regulations, health department standards, company policies, and operational procedures.
• Serve as a visible and engaged leader who promotes professionalism, accountability, communication, and teamwork throughout the organization.

Requirements

• Bachelor’s degree in Business, Operations Management, Hospitality Management, or related field preferred.
• 7–10 years of progressive leadership experience in operations, campus operations, hospitality, event operations, or multi-department management.
• Proven experience leading diverse operational teams in a fast-paced, service-driven environment.
• Strong leadership, organizational, communication, and team development skills.
• Demonstrated ability to manage multiple departments, priorities, and operational demands simultaneously.
• Experience overseeing accommodations, dining operations, events, facilities, or campus operations.
• Strong problem-solving and decision-making abilities with a hands-on leadership approach.
• Proficiency in Microsoft Office and relevant hospitality operational management systems.
• Flexible schedule including evenings, weekends, and special events as needed.