General Manager

Responsibilities

• Leads a high-performing team through effective recruitment by engaging in marketplace for local recruiting; coaches, mentors and develops all team members, hosts property team huddle at least 1x/week and holds one-on-one conversations to solicit feedback from the team; and displays integrity by ensuring processes, procedures and practices affecting the team are completed in a timely manner.
• Develops standards/specifications and continually evaluates service needs and performance in all areas of maintenance and management.
• Demonstrates a positive, professional and respectful attitude that encourages staff to work in a professional manner and comply with company’s safety standards, while motivating the staff to work as a team and provide excellent customer service.
• Demonstrates a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients; whether contact is by mail, telephone or in person.
• Demonstrates critical-thinking by understanding the needs of the owner, residents and employees; constantly striving for improvements in work process and results, yet ensures decision-making is in the best interest of all stakeholders.
• Aid the board of directors’ decision-making process by means of providing information gathering and fact-finding support; implementing the board’s decisions; and administering the services, programs and operations of the community within the policies and guidelines set by the board.
• Clear cohesive communication with Association Manager and Board President.
• Collaborate with the Managing Agent and Board to identify and address needed capital improvements.
• Ensures three bid process is followed and project contract terms are met. Proactively schedules capital projects for completion in months in which they are budgeted.
• Partners with the Operations Manager to schedule and oversee contract service work-product and professionalism, ensures execution of projects by providing timely direction and communication to vendors/contractors.
• Displays sound financial acumen by adhering to budgets and accurate preparation of monthly Manager’s Report.
• Supports the Managing Agent in preparation of annual budgets, monthly variance reports and other administrative/financial reports.
• Maintains accurate records of community activities such as, Incident Reports, Citation Reports, Resident Modifications, move in/outs; maintains resident files and accuracy of administrative paperwork.
• Maintains the official records as outlined in Hawaii Revised Statute 514b.
• Acquires and maintains current knowledge of state and regulatory agency statutes and community documents, policies, and procedures.
• Assists in developing a body of leadership through committees and provides the necessary administrative tools to the board to enable them to make decisions in accordance with the community’s directives.
• Attends all board and committee meetings, offering management reports and advice on the physical plant and administration of the community.
• Keeps records and minutes of board and committee meetings.
• Notifies Managing Agent of all unusual events, circumstances, or other safety or quality control issues.
• Approves and properly codes all invoices, submit invoices with appropriate documentation to Associa Management’s Accounts Payable Department, verify accuracy of invoice for payment to vendors timely.
• Represents Association in a professional and positive manner at all times.
• Maintains and enhances Association image when interacting with clients, guests, associates, and vendors.
• Maintains consistent and timely attendance, sets an example for their team in punctuality.
• On call for emergency response 24 hours per day, 7 days per week.
• Oversees attendance concerns for all team members and monitors integrity of timesheets in payroll processing system.

Requirements

• Bachelor’s degree required; hospitality, business, management or related field, highly desirable.
• Minimum of 3 years of experience as a General Manager of a high-rise luxury condominium building or 5 years management experience in the Property Management, Hospitality, or related industries.
• Minimum of 3 years of experience in leading a team of 10 to 25 employees.
• Industry certification or designation, desirable.
• Ability to work a flexible schedule; any day of the week, including being on-call.
• Ability to write and communicate professionally in English.
• Ability to apply critical thinking and sound decision-making.
• Ability to resolve resident’s concerns while maintaining a friendly and professional demeanor.
• Ability to demonstrate project management skills to ensure tasks are completed on schedule.
• Ability to communicate professionally and adapt interpersonal skills to a variety of audiences.
• Ability to demonstrate teamwork by assisting the Board, Managing Agent and direct reports.
• Ability to provide coaching to direct reports to develop their knowledge and skillset.
• Ability to effectively convey ideas and influence the opinions of others.
• Ability to demonstrate computer literacy using Microsoft Office and other software.