General Manager

Daily responsibilities

• Implement Board policy and directives within the scope of the management agreement.
• Works with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect community. Ensure the community is well maintained and the Code, Compliance, Rules & Regulations are followed.
• Issues violation notices to homeowners and follow-up to ensure the correction was made.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquires in-person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
• Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and manage capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Aid homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Other projects as assigned.

  Requirements

  • 2+ years of community association experience.
  • Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
  • Willingness to obtain and maintain CMCA, AMS, or PCAM, company paid.
  • Customer service driven and team oriented.
  • Takes ownership and initiative. Proactive communication skills and forthcoming with ideas and solutions to improve processes, create efficiencies, and reduce expenses.
  • Ability to interpret financials and create budgets, to include Balance Sheet, Income Statement, Operating Expenses, Reserve Study, Delinquency Reports, Variance Analysis, etc.
  • Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
  • Excellent communication skills (written and spoken) with effective conflict resolution techniques.