General Manager

Benefits

• Competitive Salary
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• 401k with employer MATCH
• Paid PTO
• Uniforms Provided for most positions
• Team Member Hotel Discount Program

Essential Functions

• Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments.
• Ensures all departments are profitable and maintain strong working relationships.
• Affiliate in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.
• Actively participates in Sales discussions, meetings, plans and Sales calls.
• Knows key account executives and business base. Knows monthly production levels for each sales person on the staff.
• Involves in community and/or government affairs.
• Creates the hotel’s annual budget and monitors the performance of the hotel throughout the year.
• Manage the hotel through a hands-on approach, motivating employees, ensuring employee development and retention and conducting regular employee meetings.
• Ensure outstanding guest service and the adherence to all brand standards.
• Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.
• Adhere to all franchise and company procedures and regulations as well as standard operating procedures.
• Comply with all corporate accounting procedures.
• Inspects property daily and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
• Conducts daily Huddle to include all employee
• Selects, trains, and directs department managers and supervisors and other Employees as necessary keeping them well versed in all policies and procedures.
• Maintains performance, develops and guides Employees in career paths
• Conducts performance appraisal and personal development plans for management staff and takes action for disciplinary measures as needed; responsible for maintaining proper and confidential Human Resources files, i.e., personnel files, medical files, investigative files.
• Aggressively reduce accidents, and minimize worker's compensation and unemployment claims
• Remain highly visible and be readily available for guests at all times
• Take initiative to offer assistance or answer questions throughout the hotel
• Thoroughly understand and implement the Brand service culture
• Adhere to action plans and budget concepts (revenues, costs, etc.)
• Safeguard the realization, tracing and adjustment of deviations
• Develops actions for improvement and costs savings
• Cook up planning of Management team with regard to time-tables, work schedules, recruitment and training of employees
• Available to work front desk shifts as needed (min 2 days)
• Involvement and follow up on all guest complaints, incidents and accidents
• Maintain contacts with public authorities in regards to licensing
• Attend monthly department employee meetings whenever possible
• Perform other duties as required
• Provides a professional image at all times through appearance and dress

Specific Job Knowledge, Skills and Abilities

• Must be responsible, reliable, ethical, employee centric, customer centric and radiate a positive and accommodating attitude while interacting with customers and employees.
• Excellent written and verbal communication and interpersonal skills
• Well organized and detail-oriented
• Must be able to identify operational performance, productivity, and efficiency gaps and implement measures to correct.
• Ability to multi-task
• Must be able to effectively lead and motivate a team
• Proficiency in Microsoft Office applications
• Previous Sales experience preferred
• Must have a valid driver’s license and be able to operate a vehicle to meet with clients.

Physical Demands

• While performing the duties of this job, the employee will be required to routinely, stand and walk for long periods of time; may be required to sit for long periods of time; use hands and fingers repetitively; view computer screens for long periods of time; use office equipment, including a telephone; reach with hands and arms; and stoop, kneel or crouch and frequently required to walk, climb stairs, talk and hear.
• May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Must be capable of effectively using close vision, distance vision, and color vision.

Qualification Standards

• Proven experience as Hotel Manager or relevant role with an emphasis on sales
• Must have 3-5 years’ prior experience as a General Manager.
• College Education Preferred
• Understanding of all hotel management best practices and relevant laws and guidelines
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure
• Outstanding leadership skills and a great attention to detail