General Manager

Responsibilities

• Treats guests with courtesy and respect in a variety of situations.
• Displays honesty & integrity.
• Counsels staff on issues related to their performance.
• Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
• Motivates, inspires and develops team members.
• Create preventive maintenance programs for consistency of the product.
• Ensures updated safe work environment.
• Oversees and manages regional and cross-functional brand standards of the organization.
• Partner with other senior management to discuss strategies, objectives, and obstacles in relation to standards.
• Acts as a primary liaison between Company and the Brand’s franchising groups; ensures that quality control is maintained as it pertains to brand standards.
• Evaluates the effectiveness of brand/management practices, processes and activities; recommends or otherwise ensures appropriate measures are taken to maximize the performance of all operations.
• Overseeing and directing the daily operations for the Front Office, Maintenance, Housekeeping, Food & Beverage & Security departments for hotel.
• Daily Co-ordination with F&B Managers to ensure a seamless, thoughtful and excellent level of service.
• Directing, implementing and maintaining a service and management philosophy which serves as a standard to respective department heads and staff.
• Design and implement training for departments to continuously exceed standard service and operational standards as set by Arlo Hotels.
• In conjunction with the Asset Manager, develop and implement strategies to ensure seamless service delivery while maximizing revenue and management costs.
• Develop and direct the performance of departmental managers and supervisors to ensure the highest levels of guest and employee satisfaction in a cost efficient manner.
• Assists in leading Safety Committee initiatives and Security provisions.
• Assist Ownership in the protection and enhancement of all hotel assets through appropriate programs in maintenance, security and housekeeping as well as through the capital budgeting process.

Requirements

• A minimum of 5 years previous General Manager experience in a hotel environment.
• Intensive direct experience in various hotel operational departments including Front Office, Guest Services, Housekeeping, Security/Loss Prevention and/or Engineering and Food & Beverage.
• Proven track record of designing and implementing service standards and procedures that yield high guest and employee satisfaction needed.
• Previous experience managing third party or leased space arrangements such as food & beverage, valet or security.
• Strong financial acumen with an ability to partner with other departments to drive revenue and manage expenses.
• Proven ability to communicate professionally and tactfully in all interactions with guests and employees.

Pay

Salary Range: $200,000 - $220,000 per annum