General Manager

LifeWorks is seeking a General Manager to lead and oversee all dining operations for a client account generating $2M to $15M+ in annual revenue. You’ll drive operational performance, manage financial outcomes, and deliver an exceptional food service experience that meets client goals and customer expectations.

About the role

In this role, you’ll direct daily food service operations, build and develop high-performing teams, and maintain strong client relationships. You’ll ensure consistent quality, food safety, and service excellence while identifying opportunities to enhance efficiency and grow the business. Success requires strong leadership, financial acumen, and a passion for hospitality. With a focus on safety, quality, and customer satisfaction, you’ll make a meaningful impact every day.

LifeWorks Restaurant Group, an independently operated division of Aramark, designs custom solutions for clients looking to take amenities to the next level. Our team of forward-thinkers look at each opportunity as an experience—not a requirement—and deliver out-of-this world, truly sensory experiences, feeding company culture. From the beginning of each client relationship, the team establishes transparency with its partners, from space design and delivery to marketing of the final, branded product.

Responsibilities

• Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
• Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, and contractual obligations.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Manages compliance with all local, state, and federal regulations and codes and maintains all associated records and reports.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.
• Job duties may change or new ones may be assigned without formal notice to meet commitments.

Requirements

• Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management.
• Ability to focus on client and customer services, entrepreneurship, and building and growing a strong business.
• Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
• Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
• Meaningful experience in service industry, contract services, or hospitality environment.
• Proven ability leading through other managers.
• Experience in creating and managing a department budget, financial controls, and analysis.
• Experience crafting product sales strategies and implementing operational programs and initiatives.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling, and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

Pay

The salaried rate for this position is $100,000.00 to $115,000.00.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Work/life resources.
• Retirement savings plans like 401(k).
• Paid days off such as parental leave and disability coverage.

Benefits vary by location and are subject to legal requirements, employee eligibility status, and where the employee lives and/or works.