General Manager

About the role

Alliance Laundry Systems Distribution is a full-service commercial and industrial laundry equipment partner with over 110 years of industry experience. The company offers comprehensive support services including installation, factory‑trained service, genuine parts replacement, site selection, financing, and store design, and exclusively sells trusted brands such as Speed Queen®, UniMac®, and Huebsch®. It serves laundromat owners, Speed Queen franchise operators, and on‑premises laundry managers, helping them maximize profits and reduce operating costs. The General Manager is responsible for driving top‑line revenue, improving efficiency, and increasing profits while managing the overall operations of their assigned Direct Distribution location(s).

Responsibilities

• Drive daily business operations through effective leadership of sales, service, and installation at the distribution location(s)
• Partner with the Commercial Regional GM to design and execute high-impact sales strategies that accelerate revenue growth and market penetration
• Own financial performance by managing budgets, analyzing P&L statements, and other financial reports to make data-driven decisions that maximize profitability
• Champion customer satisfaction by monitoring feedback, resolving escalations, and holding the team accountable to delivering a high-quality experience at every touchpoint with sales, installation, and service
• Collaborate with cross-functional teams to streamline processes, improve operational workflows, and drive continuous improvement across the distribution location(s)
• Lead all people operations and talent development in partnership with Corporate HR, to create a team of high performers that contribute to the success of the collective distribution team
• Partner with the NA Operations team to support efficient parts and warehouse functions at the distribution location(s)
• Ensure compliance with legal and safety requirements
• Ability to travel as needed, approximately 40% of the time

Requirements

• Bachelor’s degree in Business or related field preferred; equivalent combination of education, training, and experience considered
• At least 6 years of work experience in leading teams, sales, and customer/account management with proven track record of success
• Hands-on experience managing a P&L to track performance and drive accountability
• Experience and proven successful track record with sales forecast accuracy
• Working knowledge of management software programs including QuickBooks and SAP strongly preferred
• Proficiency leveraging Microsoft Office Suite for reporting and presentations
• Must have a valid driver’s license
• Must have a clean Motor Vehicle Record
• Position involves sitting for prolonged periods, standing, manual dexterity, stooping, and bending
• Position requires the ability to lift, carry, push, and pull up to 50 lbs. occasionally; assistive devices provided for greater weight

Skills

• Sales and business acumen - demonstrates understanding of business models and key drivers quickly; delegates responsibilities while maintaining organizational control of daily operations and customer service
• Strong diplomacy skills - effectively handles conflict management and business negotiation processes; partners and forms strong working relationships fostering a problem-solving approach
• Leadership skills - demonstrates trust and respect for others, looks for ways to build positive relationships on the work team, communicates expectations and coaches/develops employees for success
• Solid organizational skills - ability to self-manage workload and multiple projects simultaneously while managing and meeting tight deadlines; ability to coach, manage and conduct training of diverse team members and their projects
• Excellent written, verbal, and interpersonal communication skills - communicates effectively and professionally across all levels of the organization and external stakeholders; confidence in creating and delivering presentations to internal and external customers
• Resilient - able to confidently navigate ambiguity and change
• Strong work ethic - self-starter, demonstrating a proactive approach, self-initiative, and tenacity
• Alliance Team Members Demonstrate DRIVE: Dedicated: Follows through on commitments. Strong say/do; Respectful: Acts with integrity and values diverse perspective; Innovative: Always looking for a better way; leads change; Versatile: Adapts quickly to changing circumstances. Demonstrates agility; Engaged: Acts like an owner. Wants to create and grow a business which is tightly aligned with market needs