General Manager

Position Summary The General Manager is responsible for leading the performance, culture, and day-to-day execution of a 250,000-square-foot distribution center in Wood Dale, Illinois. This facility operates across two shifts and includes warehouse and driver teams supporting a high-volume regional distribution operation. This is a high-impact leadership opportunity to shape one of All Surfaces’ most important distribution centers and help a committed team build the safe operating routines, processes, and performance needed to support continued growth. The ideal candidate will be a steady, credible operator who can improve safety practices, staffing, inventory control, facility organization, picking accuracy, customer-impacting service metrics, warehouse efficiency, slotting, shift routines, and communication rhythms. This leader must be able to define clear processes with the team, improve consistency and execution, and lead practical change in a way that builds trust, ownership, and measurable progress. Work Schedule: Onsite at our All Tile - CCS branch in Wood Dale, IL Compensation: $129,000-$155,000 plus target bonus, depending on experience Key Responsibilities Operational Leadership & Distribution Center Improvement Provide overall leadership for receiving, put-away, replenishment, inventory control, picking, staging, shipping, returns, facility organization, and driver coordination.Assess current operating practices and lead a practical improvement plan that strengthens service, accuracy, productivity, safety, cleanliness, and employee engagement.Establish clear performance expectations and daily operating routines across two shifts, including shift handoffs, morning huddles, standard work, and follow-up on open issues.Use KPIs and floor-level observations to monitor safety, picking accuracy, inventory accuracy, labor productivity, order flow, on-time shipping, overtime, and facility readiness.Improve customer-impacting performance, including order completeness, on-time shipping, picking accuracy, damage reduction, and timely issue resolution.Lead capacity planning, labor planning, shift staffing, workload balancing, and workflow optimization to support changing business demands. Team Leadership & Talent Development Lead, coach, develop, and retain a high-performing operations team, including the branch manager/shift manager, supervisors, team leads, warehouse associates, and drivers.Build trust by being visible on the floor, listening to employees, explaining priorities, and involving the team in practical improvement work.Lead change at a practical pace and convert improvements into simple routines that can be sustained.Create a culture of ownership, respect, safety, teamwork, and continuous improvement while maintaining a calm, consistent leadership presence.Reinforce safe work practices through coaching, daily communication, and consistent follow-up across shifts.Develop front-line leaders through coaching, clear role expectations, daily follow-up, and succession planning.Promote open communication across shifts and functions, reinforcing company values while improving consistency, execution, and team performance. Inventory & Supply Chain Management Own inventory integrity through consistent cycle counting, root-cause analysis, location accuracy, transaction compliance, and timely resolution of discrepancies.Improve product flow, warehouse layout, slotting, replenishment practices, and space utilization to reduce touches, improve accuracy, and make work easier for the team.Strengthen product handling practices to reduce damage, improve loading quality, and minimize avoidable claims or rework.Partner with Procurement, Customer Service, Transportation, Sales, and other internal teams to improve fulfillment, service levels, inventory availability, and customer experience.Escalate inventory, service, capacity, or execution issues early and coordinate follow-up with the right internal partners.Establish practical warehouse standards for organization, cleanliness, labeling, and visual management. Financial & Business Performance Manage warehouse operating budgets, labor costs, equipment utilization, and operating expenses.Identify opportunities to reduce costs while maintaining service quality, productivity, and safety standards.Analyze operational data to identify trends, risks, and opportunities for continuous improvement.Support organizational growth by implementing scalable processes and operational best practices. Safety, Compliance & Continuous Improvement Lead a safety-first operating culture through visible floor presence, proactive hazard identification, consistent follow-up, training reinforcement, and compliance with OSHA regulations, company policies, and industry best practices.Lead continuous improvement initiatives utilizing Lean, Six Sigma, or other operational excellence methodologies.Partner with the appropriate internal teams to support facility readiness and minimize operational disruptions.Investigate operational issues, identify root causes, and implement sustainable improvements. The Leader We Are Looking For You have led a distribution center of meaningful scale and understand the difference between managing a small branch and leading a complex, multi-shift operation.You know how to stabilize an operation, create structure, improve housekeeping and inventory processes, and make daily execution more predictable.You are comfortable being on the floor, coaching leaders, listening to employees, and turning ideas into simple operating routines that last.You bring urgency without blame, consistent follow-through, and the process focus needed to help a good team perform at a higher level. Required Qualifications Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Operations Management, or a related field preferred. Equivalent experience will be considered.7+ years of progressive leadership experience in warehouse, distribution, logistics, or similar operations, including direct responsibility for a large distribution center, multi-shift operation, or comparable high-volume facility.Demonstrated success improving warehouse or distribution operations, with measurable gains in productivity, quality, accuracy, safety, service, and employee engagement.Strong working knowledge of WMS, ERP systems, inventory control, cycle counting, slotting, labor planning, warehouse layout, and standard work.Experience leading front-line leaders and hourly teams in a hands-on environment where visibility, communication, follow-through, and credibility are essential.Ability to balance clear expectations with employee involvement, building buy-in while improving processes, consistency, and execution.Experience managing budgets, labor plans, schedules, equipment utilization, operating expenses, and operational performance metrics.Strong analytical, problem-solving, organizational, communication, and decision-making skills.Proficiency with Microsoft Office Suite, particularly Excel. Preferred Qualifications Lean Manufacturing, Six Sigma, or Continuous Improvement certification.Experience within the flooring, building materials, or distribution industry.Working knowledge of warehouse automation and operational technologies.Forklift certification or familiarity with powered industrial equipment.Experience using data analytics to improve operational performance. Working Conditions Fast-paced warehouse and distribution environment requiring regular walking, standing, bending, and movement throughout the facility.Occasional evening, weekend, or holiday work may be required to support business needs.Exposure to warehouse equipment, machinery, and varying environmental conditions. Physical Requirements Ability to stand and walk for extended periods.Ability to regularly lift and move up to 75 pounds.Ability to safely operate within an active warehouse environment.Must wear required personal protective equipment (PPE), including work boots, and comply with all workplace safety standards. About All Surfaces All Surfaces is a leading flooring and supplies distributor serving professional flooring retailers, commercial contractors, builders, and design professionals from Colorado to the Mid-Atlantic. We partner with respected manufacturers to offer flooring and accessory products, supported by knowledgeable sales, customer service, warehouse, and transportation teams. Our business is built on dependable service, strong supplier partnerships, operational execution, and helping our customers succeed.