General Manager

Summary Of Duties And Responsibilities

• Business Development: Oversee day-to-day operations, interpret and communicate company goals, help develop company initiatives focused on business growth, and implement initiatives among internal staff. Engage and respond to customer emails and phone calls. Participate in various business-focused meetings.
• Customer Relations: Check-in customers, take payments, coach others on your team to achieve high customer satisfaction. Scheduling shifts to engage with customers through meaningful interactions during their gaming experience. Create a lasting impression on customers through a high/positive energy attitude. Ensure customer satisfaction is a high priority and always top of mind. Proactively greet and interact with all customers. Receive and communicate customer suggestions for business process improvement.
• Staff Relations: Scheduling duties, as required, to ensure peak periods are properly staffed. Lead in the hiring of new employees and create a talent pipeline focusing on business development for all roles. Oversee employees, including coaching formally and informally. Create development plans for staff members and business development. Aid in training and evaluations of new and current employees. Train, create, and present evaluations, and develop new and current employees.
• Maintenance Duties: Ensure gaming facilities are running at optimal levels. Perform regular general inspections of front desk and gaming areas. Complete weekly and monthly checklists to ensure inventory levels are properly maintained. Communicate any location areas requiring attention to the appropriate department. Perform daily cleaning and maintenance duties in compliance with company standards. Manage and oversee facilitating activities including front desk and gaming area.

Description Overview

Activate is a full-scale interactive gaming facility. We are looking to expand our team with the addition of a General Manager. A successful applicant will be expected to work with the Assistant Manager and Game Facilitators. The ideal candidate will be an individual with strong customer service skills, the ability to work well both in a team and individually, and a curiosity for all things tech and gaming-related. This is a full-time, permanent position. Hours of work must be flexible to meet the needs of the business. Hours worked will be a mixture of days, evenings, and weekends.

Learn more about us

Learn more about us at: https://playactivate.com/

About the role

Activate America LLC. provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, genetic information, age, disability, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws. In addition, Activate complies with applicable state and local laws governing nondiscrimination in employment in every location where Activate has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.