General Manager - Aspen

About the role

At RMC, we believe extraordinary experiences start with extraordinary people. As one of the nation’s premier Destination Management Companies, our teams bring creativity, local expertise, and exceptional service together to create unforgettable experiences in some of the country’s most sought‑than‑average destinations. RMC has been honored with the 2026 Top Workplaces Culture Excellence Awards for Innovation, Employee Appreciation, Professional Development, Leadership, Purpose & Values, and Hospitality, in addition to being a Stevie Award‑winning employer and an Inc. 5000 honoree for three consecutive years. These achievements reflect our commitment to fostering a people‑first culture where talent is developed, contributions are celebrated, and every employee is empowered to help shape the future of our company.

RMC is looking for an exceptional General Manager to lead our Aspen office operation and help shape the continued growth of RMC. For more than three decades, RMC has built its reputation locally, personally, and through relationships. Our teams live in the destinations we serve, know them, love them, and build the local relationships that allow us to create experiences others simply cannot. This role sits at the heart of that promise. The GM will be the senior in‑market leader responsible for bringing together sales, operations, people, partnerships, financial performance, and the client experience. The opportunity is to grow a remarkable destination business while protecting the local expertise, creativity, relationships, and extraordinary service that make RMC special. This is a highly visible, hands‑on leadership role for someone who believes that high performance and exceptional service are not competing priorities.

The role may be appointed at the General Manager level based on the selected candidate's experience, leadership scope, market expertise, and demonstrated ability to take on broader regional responsibility. The title and final scope will be determined as part of the selection process.

Responsibilities

• Destination Leadership & Business Performance: Own the overall performance of the office operation, including revenue growth, operational execution, profitability, service, and team performance. Translate RMC's company strategy into a clear local plan with measurable goals, priorities, and accountability. Partner with regional and executive leadership on forecasting, budgeting, margin, profitability, and business performance. Identify opportunities to strengthen the business, improve results, and expand RMC's presence across the destination’s luxury meetings and events market.
• Sales, Growth & Relationships: Lead and support the local sales team in building pipeline, improving conversion, growing existing relationships, and winning new business. Be personally engaged in the market's most important client, hotel, venue, vendor, and community relationships. Develop strategic partnerships that deepen RMC's local connectivity and create opportunities for clients that others cannot easily replicate. Represent RMC in the market and industry with professionalism, warmth, credibility, and a genuine service mindset.
• Operational & Service Excellence: Lead the local operations team in delivering exceptional programs safely, creatively, consistently, and profitably. Create strong alignment between sales and operations, so promises made during the sales process are delivered seamlessly in execution. Maintain high standards for planning, staffing, vendor management, program execution, and financial discipline. Stay close enough to the work to understand what clients and teams need, stepping in personally when leadership or problem‑solving is required.
• People, Culture & Accountability: Coach, develop, and inspire local sales and operations leaders while building a strong leadership bench for the future. Create an environment where people take ownership, solve problems, collaborate, and hold themselves and one another accountable. Protect and strengthen RMC's relationship‑first, service‑driven culture as the destination grows. Celebrate great work, address performance gaps directly and constructively, and help talented people become even better.

Requirements

You are a commercially minded hospitality leader who genuinely loves people, service, and the business of creating exceptional experiences. You can move comfortably from a client meeting or hotel‑partner conversation to a forecast review, team coaching session, program walk‑through, or difficult operational decision. You understand the numbers and expect accountability, but you do not lead from a spreadsheet. You lead through people