General Manager - Aquatics

About Us Big Blue Swim School is a medium business in Warminster, PA. We are professional, agile, professional and our goal is to Big Blue Swim School is a fast-growing, mission-driven company that aims to show kids they can do anything by unlocking their full potential in the water. We are hiring for a General Manager to oversee ongoing operations in the Warminster PA area. The General Manager position will have continuous training, opportunities for growth, and the ability to manage a dominant brand. The General Manager is the senior site leader responsible for thorough knowledge of all processes and procedures pertaining to facility maintenance and operations, front-desk customer service, lesson quality, staff training and performance. This role ensures every function of the Big Blue facility is operating in a superior, professional, and fun manner. The ideal candidate will be an excellent team player, have great communication skills, and driven to succeed within the company. Responsibilities Hire, onboard, and train new staff according to Big Blue Swim School curriculum Create and adjust staff schedule based on business need Manage performance of direct reports and provide coaching for improvements Ensure efficient building operations including cleanliness, water quality, and pump room operations Direct staff in daily monitoring and review of student progress, checkbox completion, and appropriate move-ups Problem solves facility issues and customer concerns in a professional Oversee regular and effective parent/customer communication to ensure positive interactions and appropriate status updates Ensure teachers are adhering to Big Blue Swim School principles and curriculum Conduct performance reviews and recommend incentives Manage compliance with safety procedures and required certifications Monitor and request inventory and supplies as needed Direct front desk activities and customer interactions Plan and communicate event schedule including trainings and employee events Significant previous management experience including leading large teams Ability to provide high level service and create a strong sense of community for customer base Strong critical thinking skills and proactive approach to problem solving . Other duties as assigned Minimum Qualifications Bachelor's degree preferred but not required Business and financial acumen 5+ years in aquatics Technology savvy. Profession in MS Excel, Canva and willing to learn other internal applications Pass background check LG and CPO certifications Location: Warminster, PA Working hours: day and/or evening based on class schedule including weekend Benefits: c ompetitive pay salary, medical active after 90 days, paid vacation