General Manager - Apply for Future Openings!
About the role
CLEAR is always happy to hear from interested candidates, especially exceptional leaders who are passionate about driving operations and delivering outstanding customer experiences. We’re growing rapidly, and with that growth comes opportunity. This posting represents an evergreen General Manager role, meaning we accept applications on a rolling basis for leadership opportunities across the country. We encourage candidates from all geographic locations within the U.S. to apply. If you’re open to relocating, we offer relocation assistance and will consider placement at one of our current or upcoming airport locations where your talents are most needed.
Key Responsibilities
- Spend 25% of time on the floor in a customer-facing environment at the airport
- Spend 30% of time on administrative responsibilities
- Spend 45% partnering with key airport stakeholders & business partners
- Build stakeholder relationships with TSA, airline and airport partners; support needs &/or inquiries in a timely manner, escalating to a higher level as necessary
- Manage day-to-day operations of a team of Ambassadors and Managers that utilize CLEAR technology to perform duties related to airport security, customer service and sales
- Business owner for the airport P&L and responsible for driving overall strategy to achieve KPIs & metrics
- Hire, develop and sustain a diverse team of talent who successfully and consistently deliver on the CLEAR objectives related to security, service, and sales
- Performance manage salaried and hourly team members by evaluating performance on an ongoing basis with the ability to have tough conversations
- Drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story
- Manage labor to ensure highest utility, and oversight of payroll and scheduling
Requirements
- At least 6 years of leadership experience in a high volume, fast-paced, and customer-facing environment (i.e. retail, restaurants, hospitality, rental cars)
- You are self-motivated, positive and possess a passion for fostering a great sense of teamwork
- Prior experience managing both salaried and hourly employees is a must
- You have high standards, excellent interpersonal and communication skills, and are committed to training, mentoring, and motivating your team
- Excellent leadership and organizational skills, and ability to manage multiple priorities and influence others in an ever-changing environment
- You are indefatigable in achieving your individual and team goals and want to grow and develop in your career
- Experience reviewing and reporting on KPIs on a regular basis
- Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
- Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)
Qualifications
Required to successfully complete a government background investigation
Skills
Not specified
Benefits
Competitive compensation structure with base and target bonus
3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays
$100 monthly wellness stipend for health and fitness-related expenses
401k Retirement Plan with company match
Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance, and MetLaw legal benefits
Family Planning benefits through KindBody
Paid Parental Leave
Family, Military & Bereavement Leave Program
Emotional Well Being Assistance
Ongoing training & development programs to grow & advance your career with a growing company!
Pay
Not specified
Schedule
Not specified