General Manager - Americas

Who You'll Be

• A highly commercial retail leader with experience managing multi-site operations
• Combine strategic thinking with hands-on execution
• Have a proven track record of driving revenue growth, improving margins, and turning around underperforming store portfolios
• Work across diverse stakeholder groups, from UK Central Teams to external retail partners
• Thrive in an evolving environment
• Build high-performing teams, foster a values-driven culture, and influence across all levels
• Bring deep knowledge of concession and partner-led retail models, resilience, adaptability, and a passion for delivering outstanding customer experiences
• Based in the North East e.g. New York, Boston, Washington and willing to travel

What You’ll Do

• Own regional P&L, driving sales, profitability, and EBIT improvement across the Americas
• Deliver turnaround strategies for standalone stores, improving productivity, margins, and cost efficiency
• Develop and execute concession growth strategies, strengthening partnerships and unlocking new opportunities
• Build and maintain strong relationships with key retail partners to optimize trading conditions and performance
• Champion a best-in-class customer experience, aligned to global omnichannel strategy
• Champion, coach, and develop geographically dispersed teams, driving engagement and performance
• Oversee operational excellence across stores and concessions, including inventory, merchandising, and compliance
• Partner cross-functionally with Finance, Merchandising, and global teams to optimize commercial outcomes

Pay

$150k - $170k per annum

Benefits

• 5% pension contribution
• Individual healthcare insurance
• Employee discount