General Manager- Americas
RZR · San Francisco, CA · 1 wk ago
HybridManagementFull-time
What will you do?
- Grow the Americas business, representing more than 2x year-over-year growth
- Deliver this growth through a balanced mix of net new customer acquisition, baseline protection of existing revenue, and expansion of current customers and share of wallet
- Own delivery of regional DRR targets with predictable pacing and disciplined execution throughout the year
- Scale net new revenue through disciplined pipeline generation, forecasting accuracy, and consistent GTM execution
- Grow the non-gaming business through focused vertical expansion and disciplined GTM execution
- Build a repeatable sales engine that reduces dependency on individual hero performance
- Increase the number of scaled, multi-product customers entering the Customer Success portfolio
- Lead growth through systematic share-of-wallet expansion across the existing customer base
- Drive fast, repeatable upsell into new products based on demonstrated performance and customer outcomes
- Protect baseline revenue by ensuring consistent delivery against customer goals and early identification of churn risk
- Significantly increase iOS product penetration across the existing customer base
- Expand customers beyond initial products into additional formats and solutions where performance supports growth
- Ensure Sales and Customer Success teams are fully enabled to position and scale iOS products effectively
- Track and improve product-level penetration as a core growth KPI
- Successfully launch and scale new growth products (including CTV, Influencer, and future formats) across the Americas and EMEA
- Identify and secure early testing and lighthouse customers for new products
- Ensure strong GTM readiness across Sales, Customer Success, Marketing, and Operations for each launch
- Establish clear feedback loops from customers to Product to accelerate iteration and adoption
- Build and operationalize a customer advocacy flywheel
- Onboard → Grow → Amplify → Repeat to compound growth through expansion, proof of value, references, and peer-driven demand
- Deliver a steady cadence of case studies, executive references, and customer participation in events and advisory forums
- Use customer success stories to unlock new logos, accelerate deal cycles, and support expansion conversations
- Partner closely with the CMO to design and execute a regional marketing plan that drives 5× ROI on monthly marketing investment within a six-month window
- Align marketing investments to priority segments, verticals, and products to directly support pipeline generation and revenue growth
- Ensure tight feedback loops between Sales, Customer Success, and Marketing to continuously improve ROI and execution quality
- Grow the regional commercial organization
- Hire and develop high-quality Sales, Customer Success, and hybrid roles to support scale
- Build leadership depth across managers and future leaders in the region
- Maintain a high hiring bar focused on commercial judgment, technical credibility, ownership, and execution rigor
- Establish and maintain a strong operating cadence across forecasting, pipeline inspection, account planning, and execution
- Build scalable processes within Sales and Customer Success that support 2×–3× growth without breaking
- Strengthen cross-functional execution with Product, ML, Analytics, RevOps, and Marketing
- Reduce execution risk by institutionalizing accountability, clarity, and inspection
What are we looking for?
- 10+ years of senior leadership experience across Sales, Customer Success, or General Management in high-growth environments
- Proven ownership of large, multi-country revenue targets with direct accountability for growth, retention, and expansion
- Demonstrated experience building and scaling businesses in the Americas and EMEA, with deep understanding of regional market dynamics
- Existing network of senior customers, partners, and industry leaders across AMER and EMEA, with the ability to leverage relationships to accelerate growth
- Prior experience operating within or against a performance marketing DSP, mobile advertising platform, or closely adjacent ecosystem
- Strong track record managing both net new acquisition and existing business expansion motions simultaneously
- Demonstrated ability to hire, develop, and scale high-performing Sales and Customer Success teams, including managers and future leaders
- Deep comfort with revenue operations, including forecasting accuracy, pipeline inspection, pacing, and KPI-driven execution
- Executive-level customer relationship experience, including owning senior stakeholder relationships and navigating complex commercial discussions
- Strong cross-functional operator with experience partnering closely with Product, Marketing, RevOps, Analytics, and Operations
- High ownership mindset, strong bias for action, and execution rigor in fast-paced, ambiguous environments