General Manager - ALSD Northern California

About the role

The General Manager is responsible for driving top-line revenue, improving efficiency, and increasing profits while managing the overall operations of their assigned Direct Distribution location(s).

Responsibilities

• Drive daily business operations through effective leadership of sales, service, and installation at the distribution location(s)
• Partner with the Commercial Regional GM to design and execute high-impact sales strategies that accelerate revenue growth and market penetration
• Own financial performance by managing budgets, analyzing P&L statements, and other financial reports to make data-driven decisions that maximize profitability
• Champion customer satisfaction by monitoring feedback, resolving escalations, and holding the team accountable to delivering a high-quality experience at every touchpoint with sales, installation, and service
• Collaborate with cross-functional teams to streamline processes, improve operational workflows, and drive continuous improvement across the distribution location(s)
• Lead all people operations and talent development in partnership with Corporate HR, to create a team of high performers that contribute to the success of the collective distribution team
• Partner with the NA Operations team to support efficient parts and warehouse functions at the distribution location(s)
• Ensure compliance with legal and safety requirements

Requirements

• Bachelor’s degree in Business or related field preferred. Equivalent combination of education, training, and experience will be considered
• At least 6 years of work experience in leading teams, sales, and customer/account management with proven track record of success
• Hands-on experience managing a P&L to track performance and drive accountability
• Proven successful track record with sales forecast accuracy
• Working knowledge of management software programs including QuickBooks and SAP strongly preferred
• Proficiency leveraging Microsoft Office Suite for reporting and presentations

Skills and Abilities

• Sales and business acumen - demonstrates understanding of business models and key drivers quickly; delegates responsibilities while maintaining organizational control of daily operations and customer service
• Strong diplomacy skills - effectively handles conflict management and business negotiation processes; partners and forms strong working relationships fostering a problem-solving approach
• Leadership skills - demonstrates trust and respect for others, looks for ways to build positive relationships on the work team, communicates expectations and coaches/develops employees for success
• Solid organizational skills - ability to self-manage workload and multiple projects simultaneously while managing and meeting tight deadlines; ability to coach, manage and conduct training of diverse team members and their projects
• Excellent written, verbal, and interpersonal communication skills - communicates effectively and professionally across all levels of the organization and external stakeholders; Confidence in creating and delivering presentations to internal and external customers
• Resilient - able to confidently navigate ambiguity and change
• Strong work ethic - self-starter, demonstrating a proactive approach, self-initiative, and tenacity

Standard and Physical Requirements

• Position involves sitting for prolonged periods, standing, manual dexterity, stooping, and bending
• Position requires the ability to lift, carry, push, and pull up to 50 lbs. occasionally. For greater weight items assistive devices will be provided
• Must have a valid driver’s license
• Must have a clean Motor Vehicle Record

Benefits

For California, Colorado, and Washington, the compensation range for this role is $120,000 to $160,000 plus eligible for bonus. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.