General Manager, Alle Lounge

About the Role

The General Manager leads the daily operations for all front-of-house functions, manages personnel assignments, and ensures the highest quality of products and service for all customers.

Responsibilities

• Manage all aspects of personnel for restaurant team members.
• Build and maintain strong relationships with customers, guests, subcontractors, and vendors.
• Research market trends to develop and implement new programs to improve operations.
• Manage operational costs to achieve or reduce budgeted expenditures.
• Ensure sanitation procedures and work area organization adhere to all health code regulations and standards.
• Respond to and assist with departmental guest service matters as needed.
• Achieve daily sales, assigned cost, and budget goals.
• Oversee completion of required weekly, monthly, and annual department reports and analysis.
• Conduct regularly scheduled meetings to ensure open communication between management and team members.
• Ensure team members adhere to Resorts World Company guidelines as stated in the team member training manual and handbook.
• Use personal device/cellular phone for job-related operational tasks, review of company documents, etc.
• Perform other job-related duties as requested.

Requirements

• Working knowledge of food and wine evaluation and selection.
• Proficient in financial management.
• Familiar with restaurant management software system(s).
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge of company and department rules, policies, and procedures.
• Ability to successfully lead and mentor a team.
• Ability to work varied shifts, including nights, weekends, and holidays.
• At least 21 years of age.
• Proof of eligibility to work in the United States.
• Ability to obtain the following: Alcohol Awareness Card, Food Handler Card, Non-Gaming Card.

Qualifications

• High School Diploma.
• At least 1 year of general manager experience in a similar or related field.
• At least four years in a leadership/management position in a similar or related field.

Preferred:

• Bachelor’s degree in a related field.
• Previous experience managing a team using a collective bargaining agreement.
• Previous experience in a large, luxury resort setting.