General Manager (71818)

About the Role

We are seeking a talented General Manager to oversee all operations of a branch office. You will lead staff, foster a positive environment, ensure customer satisfaction, and drive the expansion and success of the business through strategic implementation that increases productivity and achieves sales targets.

Responsibilities

• Recruit, interview, hire, and train new staff.
• Oversee the daily workflow of the department.
• Provide constructive and timely performance evaluations.
• Handle discipline and termination of employees in accordance with company policy.
• Create and execute a strategic business development plan for the region.
• Develop strategies to optimize project opportunities and meet growth objectives.
• Build and manage client relationships, initiate new client contacts, and ensure client satisfaction, repeat business, and referrals.
• Develop proposal and budgeting strategies in collaboration with estimating and operations teams.
• Partner with department managers to develop and achieve divisional goals.
• Oversee all facets of project management, including estimating, pre-construction, scheduling, safety, and field and job staffing performance.
• Direct the division’s financial operations, including forecasting, budgeting, billing, payables, receivables, purchasing, disbursements, and analysis.
• Proactively lead efforts to ensure financial performance, with total P&L responsibility and control.
• Assist with legal, insurance, and safety issues within the territory that affect branch operations.
• Actively communicate with company management and participate in company-wide initiatives.
• Develop and maintain a personal network within industry and trade groups (e.g., BOMA, IFMA, BSCAI, IWCA, ICRI, SWR, CAI, CSI).
• Communicate with all staff in the region to promote a highly responsive, safety-focused, and service-oriented culture.

Requirements

• Minimum of 15 years of construction or related industry experience.
• Undergraduate degree in engineering, construction management, or a relevant discipline; additional training such as an MBA is preferred.

Skills

• Well-developed sales and business development skills with the ability to close new business and grow existing clients.
• Experience managing an outside workforce of about 100 and an internal support staff of about 30, including oversight of branch assets (property, tools, equipment, vehicles, and job sites).
• Proven experience managing construction services, including suppliers and subcontractors.
• Strong financial skills, including forecasting, budgeting, analyzing financial statements, and working with construction accounting systems and job cost reports.
• Effective oral, written, and presentation skills; ability to lead meetings at all levels and build strong relationships.
• Strong coaching and mentoring skills to develop and challenge direct reports.
• Ability to work independently and manage multiple, competing priorities.
• Analytical orientation toward market trends and ability to take action to ensure competitive advantage.
• Proficiency in MS Outlook, Word, Excel, PowerPoint, and job cost/estimating software.
• Enthusiastic, performance-driven leadership to translate company passion into operational plans, goals, and schedules.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds at times.
• Travel up to 25% of the time.