General Manager 1

Shift Monday through Friday, 8:00 AM - 5:00 PM (may fluctuate based on business needs).

About the role

Plans, organizes, and administers service and operational programs and activities, including lab, services, field, and related areas for facilities which may include service centers and small bolt-on laboratories. Provides expert professional assistance to corporate management staff in service, operational, and related matters. Groups are typically varied and intermediate to complex in nature.

Responsibilities

• Develops and directs the implementation of goals, objectives, policies, procedures, and work standards for assigned facility(s); directs the preparation and administration of the facility's budget.
• Develops, implements, and oversees all services and operations initiatives, programs, and systems; groups are varied in nature.
• Responsible for strategic direction of the services and operational function for the group; groups are varied in nature.
• Plans, organizes, administers, reviews, and evaluates the activities of assigned staff.
• Directs and participates in operational, monthly, and cross-functional meetings; ensures compliance with federal, state, local, and institutional standards, regulations, and policies regarding operational and services in the handling of internal and customer-related issues; areas are intermediate to complex.
• Provides recommendations to executive management for improvement of the organization's policies, procedures, and practices on service and operations matters.
• Anticipates and resolves litigation risks; investigates incidents and exposures; provides remediation recommendations.
• Compiles, analyzes, and reports operational and service metrics to senior leadership.
• Manages special projects by identifying issues and priorities; communicates, coordinates, and evaluates results.
• Maintains currency of regulations, industry trends, current practices, new developments, applicable laws, and legislation.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Requirements

• Bachelor's degree in chemistry, biology, operations, or a closely related field; AND seven (7) years of managerial experience; OR an equivalent combination of education, training, and experience.

Qualifications

Required Knowledge

• Expert principles, practices, and techniques of service and operational administration.
• Administrative principles and practices, including goal setting, program development, implementation and evaluation, and the management of employees.
• Advanced principles and practices of developing teams, motivating employees, and managing in a team environment.
• Principles and practices of budget development and administration.
• Applicable service and operational laws, codes, and regulations.
• Computer applications and systems related to the work.
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
• Advanced principles and techniques of providing effective oral presentations.
• Advanced principles and practices of program planning, development, and evaluation.
• Principles and techniques of making effective oral presentations.
• Correct business English, including spelling, grammar, and punctuation.

Required Skills

• Planning, organizing, and administering a comprehensive and varied services and operational support functions.
• Effective and efficient management of programs and staff.
• Training others in policies and procedures related to the work.
• Developing and implementing goals, objectives, policies, procedures, and work standards.
• Developing effective work teams and motivating individuals to meet goals and objectives and provide customer services in the most cost-effective and efficient manner.
• Performing expert professional-level service and operational duties in a variety of assigned areas.
• Interpreting, applying, and explaining applicable laws, codes, and regulations.
• Providing consulting services to supervisors and managers.
• Preparing clear and concise reports, correspondence, and other written materials to various levels of the organization.
• Using initiative and independent judgment within established organizational and leadership guidelines.
• Using tact, discretion, and prudence in working with those contacted in the course of the work.
• Performing effective oral presentations to large and small groups and to various levels of the organization.
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

Physical/Mental Requirements

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Mobility to work in an office setting, use standard office equipment, and stamina to sit for extended periods of time.
• Strength to lift and carry up to 10 pounds.
• Vision to read printed materials and computer screens.
• Hearing and speech to communicate in person or over the telephone.

Working Environment

Work is performed in an office setting. Work is subject to travel.

Benefits

Full-time roles are eligible for our comprehensive benefits program which includes:

• Competitive salaries
• Medical, dental, and vision coverage
• 401K retirement savings plan (100% vested immediately in the employer match)
• Life, disability, and voluntary benefits
• Paid time off for holiday, sick, and vacation days
• HSA (Health Savings Account)
• Wellness program
• Flexible spending accounts
• Tuition reimbursement
• Employee Assistance program
• Parental leave
• Optional legal coverage and ID theft protection