General Maintenance Worker, USC Hotel

USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. The USC Hotel offers a modern and convenient place to unwind, with 240 spacious, comfortable guest rooms and over 15,000 square feet of flexible event space. Owned and operated by the University of Southern California, and the site of a recent multi-million dollar renovation, the hotel features luxurious fabrics and artwork depicting the storied traditions of USC.

About the role

The General Maintenance Worker will monitor our facilities and ensure that we maintain our high standards of excellence. As an expert in all forms of repairs, you will examine and repair our facilities, as needed. You will use your expertise to communicate with management and outside vendors, as well as train other workers. Your focus on customer service will demonstrate to our students, faculty, and staff that we put their needs first.

Responsibilities

• Provides customer service to students, faculty, staff and external customers. Meets customer needs, offers options, resolves problems and follows up with customers. Ensures full customer satisfaction without unnecessarily referring customer to other staff members. Maintains friendly, helpful demeanor.
• Provides on-going preventative maintenance for appliances including air conditioners, heaters, refrigerators, stoves, ovens and dishwashers.
• Troubleshoots and repairs or replaces appliance parts and perform repairs on commercial kitchen equipment, e.g., walk-in coolers, freezers, ice machines, dish machine conveyor belts, slicers, dishwashers, electric ranges, etc., as needed.
• Maintains appliance part inventory.
• Builds interior walls, fabricates cabinets, drawers and screens, assembles furniture. Repairs or replaces closet doors, drawers, non-fire rated doors, door locks, closers and hinges, tiles, bathroom fixtures, etc. Performs preventive maintenance.
• Installs safety restraints on cabinets and furniture. Patches and stretches carpet, replaces broken windows and ceiling tiles, performs caulking.
• Repairs or replaces light bulbs, ballasts, switches, plugs, light fixtures, etc. Maintains room wiring systems and emergency exit signs, adjusts timers, tests and replaces smoke detectors and emergency lights. Secures electrical wires. Repairs vacuum cleaners as needed.
• Prepares walls for painting, patches holes, replaces dry wall, paints. Stains and refinishes wood work, such as wall paneling and furniture, etc.
• Assists in roof repairs, repairs or replaces tiles, performs caulking.
• Repairs or replaces various plumbing fixtures and hardware, e.g., faucets, shower fixtures, water fountains, garbage disposals, sinks and toilets.
• Unclogs sluggish or stopped drains, including main drains. Performs minor repairs on water heaters.
• Performs light welding, light vehicle maintenance. Performs utility work, e.g., installing or removing posts and signs, patching street holes with asphalt, repairing gates, etc.
• Performs other related duties as assigned or requested.

Requirements

Education: Specialized or technical training.

Experience: Three years of experience working in a similar business environment. Position requires valid plumbing and electrical license/certification by an accredited trade organization.

• Ability to communicate effectively in English.
• Knowledge of thermodynamic laws, refrigerator cycles, electricity principles, test/detection instruments, hand/power tools, AC/DC currents, wood finishing, wiring, painting, construction, and plumbing.
• Presents oneself professionally, in line with higher education environment.
• Demonstrates, through ideas, words and actions, a strong commitment to USC's Unifying Values.

Preferred Qualifications

• 2 – 3 years of experience in appliance repair, plumbing, HVAC, outlet repair, and/or electrical.
• HVAC certification.
• Experience supporting a hospitality/restaurant/retail department.
• Experience troubleshooting and performing basic repairs (i.e., carpentry) and painting maintenance.
• Experience working in a fast-paced environment, and the ability to work independently with minimal supervision.
• Ability to train students, temporary, and/or resource workers.

Benefits

We offer a wide variety of benefits and programs that support our staff and their families, including work-life balance and employee well-being initiatives. For more information, visit USC Employee Benefits & Perks.

Pay

The hourly rate for this position is $28.00. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.