General Maintenance Technician III

Essential Duties and Tasks

• Interprets the facilities operations Way of Maintenance plan and facilities management strategies for managing the quality of guest condominiums, resort amenities and facilities, and campus grounds.
• Schedules a range of facilities care work tasks described in the plan for the day and future days/weeks/months using the facilities operations system of record.
• Assigns scheduled and rapid-response work tasks to available skilled internal and contractor partners resources.
• Monitors work pace completion compared to established performance standards, reprioritizes and redirects work according to changing business conditions, and advises management on variance to standards.
• Serves as the central hub of facilities knowledge in the moment. Uses multiple modes of communications to connect frequently with guest services (front desk) staff, housekeeping, maintenance technicians, contractor partners, and resort guests for the collection and dissemination of business-critical information.
• Talks with resort guests to triage facilities issues, set service response expectations, and validate that work has been completed to quality control and guest expectations.
• Analyzes information from various systems of record (facilities operations, voice of the guest, CRM) to identify trends in compliance performance. Advises facilities, front office, and regional support on findings for process improvement solutions.
• PARTNERS WITH RESORT INVENTORY CONTROL ON PRODUCT TRENDS, DEFICIENCIES, SUPPLY, AND AVAILABILITY.
• Conducts quality inspections, maintains some critical inventories and performs periodic inventory counts, and performs light maintenance and administrative tasks as assigned.

Qualifications

• Demonstrated experience in customer service environments that include customer complaint handling and resolution techniques
• Demonstrated experience in highly collaborative cross-functional work relationships that resulted in positive outcomes
• Demonstrated experience interpreting multiple sources of data to prioritize competing and frequently changing work tasks for a field-based service or logistics team is preferred

Benefits

• Comprehensive Benefits: Medical, Dental, Vision & Prescription
• Other Elective Coverages: Pet Insurance, Short & Long Term Disability, AD&D, Hospital Indemnity, Critical Illness, Accident Injury
• HSA/FSAEAP - Employee Assistance Program (Free Mental Health, Financial & Legal Counseling)
• 401K with Company Match
• PTO
• Heavily Discounted Hospitality Stays & the Company Perks Website
• Tuition Assistance
• Company Appreciation Platforms & Innovation Contests
• Growth Opportunities & Stability
• Excellent Company Culture