General Maintenance

Position Summary

Repairs and replaces all general maintenance related issues as per Hotel Standards. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Responsibilities

• Respond to Guestrooms maintenance calls.
• Perform Preventive Maintenance in the Guestrooms related but not limited to painting, plumbing, electrical, carpentry, masonry and all sort of trades necessary to keep rooms in optimum conditions.
• Perform Preventive maintenance as described above in different hotel areas as necessary.
• Assist other engineering staff as required.
• Follow Chief Engineer and/or Hotel Management direction during emergencies such as but not limited to Hurricane, Bomb threat, Fire, National emergencies, etc.
• Any assignment from his supervisor and/or hotel Chief Engineer as required.

Requirements

• Experience and Education Required:
  • Education: High School Diploma and Technical School is preferred but not necessary.
  • Experience: Minimum five years’ experience is preferred.
• Skills Required:
  • Must be able to: Speak, read, write and understand the English language; Compute accurate mathematical calculations; Provide legible communication and directions; Perform job functions with attention to detail, speed and accuracy; Prioritize and organize; Think clearly, remaining calm and resolving problems using good judgment; Follow directions thoroughly; Understand guest’s service needs; Work cohesively with co-workers as part of a team; Work with minimal supervision; Maintain confidentiality of guest information and pertinent resort data; Use a computer keyboard and possess basic typing skills; Possess moderate to advanced computer skills; Work in a dynamic and constantly changing environment; Adept to multitasking.

Success Criteria

• Team Player: Demonstrates co-operation within the team and with other departments; Listens carefully and works well with others; Has a positive influence on others in the team and clearly enjoys working with people.
• Guest Focused: Anticipates guests’ needs and is sensitive to people from all cultures; Has a natural, warm smile and a friendly and passionate approach; Demonstrates confident, helpful and genuine behavior with internal and external guests; Delivers their Best; Has energy and sense of urgency for his/her work; Resourceful, makes things happen and looks for ways to work more efficiently.
• Time Management: Uses his/her time effectively and efficiently; Values time, concentrates his/her efforts on the more important priorities; Gets more done in less time than others; Can attend to a broader range of activities. Makes decisions in a timely manner.

Physical Demands

• Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 50 pounds without assistance.
• Stands, sits, or walks for an extended period of time or for an entire work shift.
• Reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
• Uses, carries, and operates all necessary office equipment using finger dexterity.
• Communicates with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually looks at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

Licenses or Certifications

N/A

Standard Specifications

• Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.