General Liability Technical Specialist

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

About the Role

Be the Hero in Someone's Story. When life throws curveballs—storms, accidents, unexpected challenges—YOU become the beacon of hope that guides our customers back to stability. At Travelers, our Claims Organization isn't just a department; it's the beating heart of our promise to be there when our customers need us most.

As a Technical Specialist, you are responsible for handling complex, high-exposure claims. In this technical role, you will leverage your background in claims management, investigative techniques, coverage evaluation, and settlement negotiation to ensure timely, fair, and cost-effective resolution of claims. You will serve as a technical resource to customers and team members.

Responsibilities

• Independently manage a caseload of General Liability claims.
• Conduct thorough investigations, including policy review, liability, damages, and comply with applicable laws/regulations.
• Analyze and interpret insurance contracts, endorsements, and exclusions to determine applicability.
• Maintain detailed and accurate claim documentation and comply with internal protocols and regulatory requirements.
• Coordinate with internal teams, legal counsel, etc.
• Provide guidance and mentorship to Claim Reps and Claim Rep Trainees, sharing knowledge and best practices to foster their development.

Requirements

• Bachelor's Degree.
• Five years of experience in insurance claims, preferably General Liability claims.
• Experience with claims management and software systems.
• Strong understanding of insurance principles, terminology, with the ability to understand and articulate policies.
• Strong analytical and problem-solving skills.
• Proven ability to handle complex claims and negotiate settlements.
• Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants.

Qualifications

Two years bodily injury liability claim handling experience or comparable litigation claim experience.

Pay

The annual base salary range for this position is $85,600.00 - $141,200.00. The actual salary will be determined by factors including scope, complexity, location, skills, education, training, credentials, and experience. Employees are also eligible for performance-based cash incentive awards.

Benefits

• Health Insurance: Employees and their eligible family members—including spouses, domestic partners, and children—are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program includes tools, discounts, and resources to support your wellness goals and caregiving needs. The mental health program provides access to free professional counseling services, health coaching, and other resources.
• Volunteer Encouragement: Travelers encourages community involvement through a Matching Gift and Volunteer Rewards program, enabling you to give back to the charity of your choice.