General Liability & Litigation Specialist

Responsibilities

The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:

• Manage an assigned portfolio of General Liability and litigated casualty claims from referral through resolution.
• Review investigations, evidence, liability assessments, damages, reserves, and resolution strategies.
• Coordinate with third-party administrators and defense counsel on case strategy, discovery, budgets, mediations, settlement evaluations, and trial preparation.
• Monitor litigation deadlines, claim activity, legal spend, reserve changes, and aging, and escalate significant developments.
• Prepare concise claim summaries, settlement recommendations, and status reports for management.
• Partner with business stakeholders to collect records, preserve evidence, respond to discovery, and support witnesses and corporate representatives.
• Participate in claim reviews, mediations, settlement discussions, and trial-preparation meetings.
• Maintain accurate, timely claim and litigation information in Riskonnect and related systems.
• Identify recurring loss drivers and opportunities to improve claim handling, litigation outcomes, and operational risk controls.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• 3+ years of experience in General Liability claims, litigation management, casualty insurance, risk management, or a related field.
• Experience evaluating liability, damages, reserves, and claim resolution strategies.
• Working knowledge of litigation processes, discovery, mediation, settlement, and trial preparation.
• Strong analytical, organizational, written communication, negotiation, and stakeholder-management skills.
• Ability to manage multiple priorities and sensitive matters in a fast-paced environment.

Qualifications

• Experience in multi-site retail, convenience store, transportation, hospitality, or a similar operating environment.
• Experience with premises liability, negligent security, catastrophic injury, or commercial automobile claims.
• Experience working with third-party administrators and defense counsel.
• Experience with Riskonnect or a similar claims management system.
• AIC, ARM, CPCU, SCLA, or a comparable professional designation.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work requires frequent sitting, standing, walking and use of keyboard/computer.
• Work requires occasional bending, reaching and lifting/moving up to 35 pounds.
• Work is subject to tight deadlines and interruptions can be stressful.
• Travel to store locations as necessary.
• Sit for long periods of time.
• Operate computer keyboard and mouse for data entry.
• View computer monitor.
• Hear and speak via telephone.
• Reach forward and/or overhead.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate at a normal range.
• The lighting will include natural light from the outside as well as fluorescent lighting throughout the work areas.
• Work with minimum direction and periodic supervision.