General Liability Claims Specialist I (Dedicated Account)
About the role
With moderate direction, this position handles multi-party Commercial General Liability (CGL) claims of low to moderate exposure and complexity within specific limits of authority by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.
Locations
Rocky Hill, CT; Schaumburg, IL; Parsippany, NJ; Addison, TX; or Atlanta, GA.
Work model
Zurich North America Claims follows a hybrid work model emphasizing flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.
Basic qualifications
- Bachelor's Degree and 2 or more years of experience in the Claims or Insurance area OR
- Zurich Certified Insurance Apprentice, including an associate degree and 2 or more years of experience in Claims or Insurance area OR
- Completion of Zurich Claims Training Program and 1 or more years of experience in the Claims or Insurance area OR
- High School Diploma or Equivalent and 4 or more years of experience in the Claims or Insurance area
- Must obtain and maintain required adjuster license(s)
- Knowledge of insurance regulations, markets, and products
- Microsoft Office experience
Preferred qualifications
- 3+ years of experience handling Commercial General Liability claims including comprehensive investigation, coverage analysis, liability determination, and claim resolution
- 3+ years of experience handling Property Damage and Bodily Injury claims
- Carrier-side claims experience, with a strong understanding of insurance
- Effective verbal and written communication skills
- Strong analytical, critical thinking, and problem-solving skills
- Solid time management, prioritization, and multi-tasking skills
- Experience collaborating in a team environment and building cross functional working relationships
- Ability to determine the scope of low to moderately complex claims
- Demonstrates understanding of the reserving process for indemnity and expense in analyzing the potential exposure of low to moderately complex claims
- Ability to develop and execute a negotiation strategy and plan for resolution
- Ability to identify subtleties in customer/client and/or business partner interactions
- Ability to present information necessary to propose a claim resolution to stakeholders
Pay
The proposed salary range for this position is $49,500.00 – $81,000.00, with short-term incentive bonus eligibility set at 10%. Pay is based on role, location, skills, and experience, and you may also be eligible for bonuses and merit increases. The pay range shown is a national average and may vary by location.
Benefits
We offer competitive pay and comprehensive benefits for employees and their families.