General Employment Western CT/NY

About the role

The role is responsible for managing customer relationships and providing technical support.

Responsibilities

• Manage customer relationships and provide technical support
• Handle escalations and resolve complex issues
• Collaborate with cross-functional teams to improve service delivery

Requirements

• Bachelor’s degree in Computer Science or related field
• At least 2 years of relevant experience in IT support or customer service
• Strong problem-solving and communication skills
• Proficient in Microsoft Office Suite

Qualifications

• Experience with customer relationship management systems
• Knowledge of network infrastructure and troubleshooting
• Ability to work independently and manage multiple tasks

Skills

• Excellent verbal and written communication skills
• Technical proficiency in software applications
• Customer service orientation

Benefits

• Competitive salary
• Flexible work schedule
• Professional development opportunities

Pay

• $50,000 - $60,000 annually

Schedule

• Full-time, Monday through Friday