General Employment Western CT/NY
Ring's End, Inc. · Danbury, CT · 7 mo ago
Human ResourcesFull-time
About the role
The role is responsible for managing customer relationships and providing technical support.
Responsibilities
- Manage customer relationships and provide technical support
- Handle escalations and resolve complex issues
- Collaborate with cross-functional teams to improve service delivery
Requirements
- Bachelor’s degree in Computer Science or related field
- 2+ years of experience in IT support or customer service
- Strong problem-solving and communication skills
Qualifications
- Proficiency in Microsoft Office Suite
- Experience with CRM systems
- Ability to work independently and manage multiple tasks
Skills
- Technical troubleshooting
- Customer service orientation
- Team collaboration
Benefits
- Flexible schedule
- Competitive compensation package
- Professional development opportunities
Pay
- $50,000 - $60,000 annually
Schedule
- Monday to Friday, 9:00 AM - 5:00 PM