General Computing Intern

Job Summary

LIGO Laboratory (the Laser Interferometer Gravitational-wave Observatory) seeks a highly motivated and skilled General Computing Intern to join its team. This is a great opportunity for a student to work with the General Computing team at a cutting-edge science facility and to learn to collaborate with teammates both in-person and at remote LIGO Lab locations.

Essential Job Duties

• Work with senior staff to provide technical support and assistance to LIGO staff on their laboratory-provided computers and software.
• Work with senior staff to provide software installation and removal as needed, as well as e-mail, anti-virus, anti-malware configuration assistance for users.
• Prepare documentation of procedures for such software and configuration assistance.
• Work with senior staff to perform diagnosis of hardware issues on user’s computers.
• Aid in system backups and restoration, and operating system updates to solve user’s issues.
• Perform printer maintenance such as toner replacement and clearing of paper jams.

Basic Qualifications

• Enrollment as student pursuing an undergraduate degree in Computer Science or related field of study.
• At least two years of baccalaureate-level course work in Computer Science or related field of study.
• Ability to work up to 15 hours/week during the semester, additional hours/week are available during summer break.
• Working knowledge of Windows or Macintosh operating systems.
• Experience with network configuration on Windows or Macintosh systems.
• Familiarity with different Internet browsers and office productivity software.
• Good interpersonal communication skills.
• Good problem resolution skills.

Preferred Qualifications

• Experience in a networked, multi-user computer environment.
• TCP/IP configuration knowledge and experience troubleshooting wired and wireless network connections.
• Experience with computer hardware such as building a PC and trouble-shooting and replacing components.
• Experience with system restorations from backups and upgrading operating system versions.
• Proven ability to troubleshoot and identify problems.