General Clerk II (Hybrid)

Purpose

Performs a variety of clerical duties, such as sorting and filing correspondence, invoices, receipts or other records. Collects information for specified report formats. Maintains files, posting records, compiling statistical data, making and checking calculations, preparing and sorting mail, proofreading, completing forms and checking for accuracy, answering telephones and simple typing.

Responsibilities

• Gathers, complies, and verifies information and performs data entry.
• Follows clearly detailed procedures in completing several repetitive clerical steps performed in a prescribed or varied sequence, such as data entry, filing, operating basic office equipment (i.e. photocopier, facsimile, multi-line phone/voicemail systems, and minimal computer programs).
• Aids in a variety of administrative matters including, but not limited to, verifying statistical reports for accuracy and completeness, compiling information, scheduling, and handling and adjusting complaints.
• Provides the training for new hires and temporary staff for the clerical unit.
• Accurately assesses the quality of work by section clerks, enters the quality data results in the work management system, provides supervisor with weekly and monthly statistical reports.
• May lead a team of matrixed resources.

Qualifications

• Education Level: High School Diploma or GED.
• Experience: 2 years experience in an administrative, clerical, or operations role.
• Knowledge, Skills And Abilities (KSAs): Adaptable to learn new technologies to perform data entry, manage calendars, and create reports; Proficient in Microsoft Office applications; Strong time-management and organizational skills; Excellent communication skills both written and verbal.