Gelato Cart - Sales Associate

About the Resort

South Florida's beacon of hospitality, Pier Sixty-Six Resort, has returned to Fort Lauderdale. This lush 32-acre waterfront enclave features an extraordinary luxury resort with 325 guest rooms, suites, and villas, an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool experiences, and a vibrant waterfront promenade with retail and dining. Every space is impeccably designed to inspire and relax, while exceptional service and refined touches create truly unforgettable experiences. The resort is brought to life by over 600 diverse and talented Team Members dedicated to delivering memorable experiences and exceptional service.

We are committed to fostering a caring culture that supports our team through state-of-the-art facilities, a first-class Team Member dining room, and a genuine focus on each individual’s well-being and professional growth.

Responsibilities

• Greet and welcome guests at every turn on or off the floor; maintain eye contact, engage in conversation, and be outgoing.
• Offer warm and sincere welcome/farewell for all guests of the Resort, using guest names when possible and maintaining good eye contact.
• Maintain cleanliness and organization of the gelato car and surrounding seating area.
• Manage guest inquiries, complaints, or special requests with professionalism and efficiency.
• Adhere to departmental policies and procedures.
• Effectively communicate with peers, management, and front-of-the-house employees.
• Practice effective listening and seek to understand guest needs.
• Perform related duties as required, including maintaining the cleanliness of the immediate work area and general property.
• Adhere to proper grooming, dress, and uniform standards as well as safety food handling procedures.
• Ensure assigned uniform and personal appearance are well kept and professional.
• Be courteous to all guests and coworkers; maintain behavior consistent with sexual harassment/hostile work environment policy.
• Open and close POS/register, performing tasks such as counting tickets, separating charge slips, ensuring checks are balanced, and turning in reconciliation envelopes.
• Maintain a strong knowledge of outlet inventory; fill out daily and weekly inventories of supplies and report any damaged equipment.
• Answer questions on menu selections for guests.
• Complete opening and closing duties, including equipment maintenance of refrigeration units, proper cleaning, packaging, and storage of food items.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Perform proper check-in/check-out procedure with the Manager on duty.
• Update management on inventory or equipment concerns, guest feedback, and completion of duties.
• Maintain proper posture and friendly demeanor while performing job duties; utilize personal devices only for work communication.
• Assist in completing other daily tasks for the Pools Department as assigned.
• Perform additional tasks assigned by supervisor.

Requirements

• Energetic, enthusiastic, and motivated individual.
• Must be able to speak, comprehend, read, and write English; effective communication skills required.
• Ability to implement and uphold service standards.
• Ability to prioritize and organize work assignments.
• Ability to interact with all associates and guests of the resort.
• Ability to work well in stressful, high-pressure situations.
• Must be able to stand or walk for extended periods of time.
• Must be flexible and available to work days, evenings, weekends, and holidays.
• Ability to work under variable temperature conditions.
• Ability to focus attention on guest needs, remain calm and courteous.
• Ability to think clearly, quickly, maintain concentration, and make concise decisions in pressure situations.
• Ability to remain stationary at assigned post when specified.
• Ability to endure abundant physical movements throughout the work areas.

Qualifications

• High School Diploma or GED recommended.
• Some College experience or Degree recommended.
• Previous Host experience in a professional setting is preferred.
• This position requires working outside in various weather conditions.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• Employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.