Gelato Cart - Sales Associate

About the Resort

South Florida's beacon of hospitality, Pier Sixty-Six Resort, has returned to Fort Lauderdale. This lush 32-acre waterfront enclave features an extraordinary luxury resort with 325 guest rooms, suites, and villas, an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool experiences, and a vibrant waterfront promenade with retail and dining. Every space is designed to inspire and relax, delivering exceptional service and refined touches for unforgettable experiences. The resort is brought to life by over 600 diverse and talented team members dedicated to creating a new legacy of luxury hospitality.

We are committed to fostering a caring culture that supports our team through state-of-the-art facilities, a first-class team member dining room, and a focus on individual well-being and professional growth.

Responsibilities

• Greet and welcome guests at every turn on or off the floor with eye contact, engaging conversation, and an outgoing demeanor.
• Offer warm and sincere welcome/farewell to all resort guests, using guest names when possible and maintaining good eye contact.
• Maintain cleanliness and organization of the gelato car and surrounding seating area.
• Manage guest inquiries, complaints, or special requests with professionalism and efficiency.
• Adhere to departmental policies and procedures.
• Effectively communicate with peers, management, and front-of-the-house employees.
• Practice effective listening and seek to understand guest needs.
• Perform related duties as required, including maintaining cleanliness of the immediate work area and general property.
• Adhere to proper grooming, dress, and uniform standards as well as safety food handling procedures.
• Ensure assigned uniform and personal appearance are well kept and professional.
• Be courteous to all guests and coworkers, maintaining behavior consistent with sexual harassment and hostile work environment policies.
• Open and close POS/register, including counting tickets, balancing checks, and completing reconciliation paperwork.
• Maintain a strong knowledge of outlet inventory and fill out daily/weekly inventories of supplies.
• Report any damaged equipment or supplies and answer guest questions about menu selections.
• Complete opening and closing duties, including equipment maintenance of refrigeration units, cleaning, packaging, and storage of food items.
• Move, lift, carry, push, or place objects weighing up to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Perform proper check-in/check-out procedures with the manager on duty.
• Update management on inventory concerns, guest feedback, and completion of duties.
• Maintain proper posture and a friendly demeanor while performing job duties; use personal devices only for work communication.
• Assist in completing other daily tasks for the Pools Department as assigned.
• Perform additional tasks assigned by the supervisor.

Requirements

• Energetic, enthusiastic, and motivated individual.
• Must be able to speak, comprehend, read, and write English with effective communication skills.
• Ability to implement and uphold service standards.
• Ability to prioritize and organize work assignments.
• Ability to interact with all associates and guests of the resort.
• Ability to work well in stressful, high-pressure situations.
• Must be able to stand or walk for extended periods of time.
• Must be flexible and available to work days, evenings, weekends, and holidays.
• Ability to work under variable temperature conditions.
• Ability to focus on guest needs, remain calm and courteous, and think clearly in pressure situations.
• Ability to remain stationary at assigned post when specified.
• Ability to endure abundant physical movements throughout the work areas.

Qualifications

• High School Diploma or GED recommended.
• Some college experience or degree recommended.
• Previous host experience in a professional setting is preferred.
• This position requires working outside in various weather conditions.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• Employee assistance program.
• Paid time off and sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.

Pay

Highly competitive wages.