Geek Squad Advanced Repair Technician

About the Role

As a Geek Squad Advanced Repair Technician (Agent), you’ll work at our local Best Buy store to provide technology support and repair for customers’ computers and other devices. You’ll deliver excellent customer experiences by listening to their needs and collaborating with other Geek Squad Agents. You’ll perform repairs by troubleshooting and following established procedures. If you’re passionate about technology and ready to leverage your technical abilities to help customers get the most out of their tech, this role might be perfect for you.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices, and assist customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up to ensure expectations are met or exceeded
• Partner with other team members to maintain accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and collaborate with leaders when issues arise
• Maintain knowledge, skillsets, and certifications through training courses

Requirements

• 6 months of experience diagnosing, troubleshooting, or repairing technology products
• Experience actively using and learning about consumer electronics
• Ability to work a flexible schedule including holidays, nights, and weekends

Preferred Qualifications

• Strong ability to prioritize and multi-task in a fast-paced environment

Benefits

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for physical and mental well-being
• Leaves of absence (LOA) with potential pay sources based on eligibility, including intermittent or reduced-schedule leave for medical or family care
• Paid time off (vacation or PTO) for full-time and part-time employees, based on work location, employment status, and years of service
• Incentive pay for certain roles to drive performance and recognition

Position Type: Part time