Gear Advisor II

Schedule: Full-Time, On-site Monday – Friday 8am-5pm
Pay: $20 per hour plus commissions

About Us

At Guitar Center, we're not just about selling instruments; we're about creating possibilities. Our team is a diverse mix of music enthusiasts, each bringing their unique sound to the team. We're on a mission to spread the joy of music and nurture lifelong musicians.

About You

You have a Customer First mindset, drive digital sales through phone and virtual consultations, and offer expert guidance to ensure every customer finds their perfect instrument while enjoying the process.

Responsibilities

• Customer Relationship & Experience
  • Build and maintain long-term customer relationships, serving as a trusted advisor.
  • Deliver personalized, high-value experiences across all customer interactions.
  • Maintain ongoing communication to drive repeat business and customer loyalty.
  • Resolve complex customer needs with professionalism and efficiency.
• Sales Performance & Revenue Ownership
  • Consistently achieve or exceed sales targets, conversion goals, and key performance metrics.
  • Build, manage, and grow a book of business through proactive outreach, follow-up, and relationship development.
  • Apply consultative selling strategies to deliver complete, solution-based recommendations.
  • Maximize revenue per interaction through effective upselling, cross-selling, and bundling.
  • Take full ownership of individual sales performance and continuously identify opportunities for improvement.
• Productivity & Contact Center Excellence
  • Maintain high productivity across calls, follow-ups, and outbound activity.
  • Adhere to schedules, attendance expectations, and performance standards.
  • Effectively manage a mix of inbound, outbound, and relationship-driven activities.
  • Demonstrate strong time management and prioritization to maximize productivity and results.
• Product Expertise & Continuous Improvement
  • Maintain advanced knowledge of musical instruments, gear, and premium products.
  • Stay current on industry trends, product innovations, and competitive offerings.
  • Actively participate in required in-person product and vendor training.
  • Continuously refine sales techniques and product expertise from regularly provided in-person coaching sessions.
• Digital Tools & AI Optimization
  • Leverage CRM platforms, digital engagement tools, and AI-based resources to drive efficiency and sales performance.
  • Use data, insights, and technology to personalize recommendations and improve conversion rates.
  • Proactively adopt and optimize new tools and systems to enhance results.
• Team Contribution
  • Share best practices during in-person team meetings.
  • Support a high-performance, competitive, and collaborative team culture at the in-person contact center.

Requirements

• 3+ years of sales or relevant music industry experience.
• Proven track record of achieving or exceeding sales targets.
• Strong consultative selling and relationship-building skills.
• Ability to thrive in a metrics-driven, fast-paced environment.
• High level of accountability, reliability, and schedule adherence.
• Proficiency with digital tools, CRM, and phone systems.

Skills & Mindset

• Results-driven with strong ownership of performance outcomes.
• Adaptable, resourceful, and solution-oriented.
• Committed to continuous learning and skill advancement.
• Proactively leverages technology and AI to enhance performance.