GDOT Sr. ServiceNow Developer

Key Responsibilities

• Design, develop, configure, and implement ServiceNow applications, workflows, and custom solutions.
• Develop and maintain ServiceNow integrations using APIs and other integration technologies.
• Gather and analyze business requirements and translate them into technical solutions.
• Customize ServiceNow modules, applications, workflows, business rules, scripts, and UI components.
• Troubleshoot and resolve ServiceNow platform issues and performance challenges.
• Configure and support ServiceNow ITSM and ITOM capabilities, including Discovery, Service Mapping, and Event Management.
• Develop technical documentation, including system designs, configurations, and user guides.
• Perform code reviews and ensure compliance with development standards and security policies.
• Collaborate with stakeholders, architects, administrators, and development teams on solution design.
• Mentor junior ServiceNow developers and contribute to team knowledge sharing.

Required Skills

• 5+ years of hands-on experience with ServiceNow development and administration.
• Strong experience with ServiceNow platform customization, configuration, and application development.
• Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting.
• Experience working with ServiceNow APIs and integrations.
• Strong understanding of IT Service Management (ITSM) processes and workflows.
• Experience with ServiceNow modules including: ITSM (Incident, Problem, Change, Request Management), Customer Service Management (CSM/PSDS), Hardware Asset Management (HAM).
• Experience with workflow automation and platform optimization.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to collaborate effectively with technical and business teams.
• Experience working in Agile/Scrum development environments.

Preferred Skills

• ServiceNow Certified Application Developer (CAD) certification.
• ServiceNow Implementation Specialist certifications.
• Experience with ServiceNow IT Operations Management (ITOM).
• Experience with ServiceNow modules including: Service Mapping, Discovery, and Event Management.
• Experience designing enterprise-level ServiceNow solutions.
• Knowledge of ServiceNow platform upgrades, performance optimization, and best practices.
• Experience mentoring junior developers or leading technical initiatives.
• Bachelor’s degree in computer science, Information Technology, or a related field.