GCM Client Administrator II - ABS & MBS

About the Role

Assists with most aspects of Global Capital Markets trust or entity administration and servicing of high net-worth private and institutional clients. Supports less experienced account relationship managers with limited supervision. May serve as administrator for medium to large (as defined by business) and/or highly complex clients. Serves as point of contact for client regarding daily administration.

Responsibilities

• Oversee client relationships, making appropriate recommendations for routine internal business activities.
• Assist account representative(s) in revenue-generating activities by providing appropriate recommendations, preparing documents for and participating in meetings.
• Manage daily implementation of client strategies.
• Foster client relationships with assigned client base, serving as primary point of contact for the client; make recommendations for services to correct and/or enhance the client experience.
• Resolve problems and respond to client requests in a timely manner.
• Manage relationships with internal and external service partners; assess issues requiring immediate attention in a timely manner and work to resolve all other issues through the normal course of business utilizing available resources.
• Develop and maintain industry knowledge applicable to the business and demonstrate the ability to articulate that knowledge internally and externally.
• Remain current on industry news applicable to the line of business.
• Demonstrate an in-depth knowledge of corporate policies and procedures related to the administrative role.
• Provide and maintain appropriate levels of controls to minimize losses.
• Provide effective support of team members.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

The position may provide guidance to less experienced personnel or other staff.

Requirements

• Combined minimum of 4 years’ higher education and/or work experience, including a minimum of 1 year relevant work experience with direct client contact.
• Strong focus on customer service and satisfaction.
• Strong verbal and written communication skills.

Qualifications (Preferred)

• Bachelor’s degree focused on Finance, Business, Economics, or Accounting and a minimum of 1 year relevant work experience with direct client contact.
• CCTS (Certified Corporate Trust Specialist) certification if corporate trust focus.
• Strong skills in pertinent software applications, with ability to learn new applications.
• Experience working in a team environment.
• Strong interpersonal skills with ability to build a significant level of trust with clients.
• Self-confident.
• Proven ability to work well with highly capable and successful individuals.
• Strong analytical ability.
• Demonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unit.
• Experience contributing to positive working relationships and maintaining integrity and professionalism.

Pay

The pay range for this position is $24.87 - $41.45 hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Wilmington, Delaware, United States of America