GC Retail Seasonal Support Store 322

About the role

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission. As our Seasonal Support, you will serve as the face of Guitar Center in the store, greeting customers, qualifying their needs, matching their need to the right product, and pitching and overcoming objections to close the sale.

Responsibilities

• Reach sales targets on services
• Demonstrate product and service knowledge to customers
• Assist customers and guide them through the sales process
• Continual learning through the onboarding, certification, and continuing education process
• Assist with the execution of all tasks to ensure the store is ready to conduct business and service customers
• Monitor inventory levels and replenish displays as needed
• Build client relationships (clienteling) to fulfill future service needs
• Additional duties as assigned

Requirements

• Willing to work nights, weekends, and holidays
• Strong orientation towards providing excellent customer service
• High attention to detail

Preferences

• Intermediate knowledge of Musical Instruments sold within Guitar Center (Guitars, Drums, Tech, etc.)

Skills

• Customer Focus: understands customer service principles, provides excellent customer experience, connects meaningfully, approachable, genuine, knowledgeable, encouraging, passionate, committed, handles service issues
• Initiative: identifies opportunities/issues, follows through, learns quickly, takes positive action without prompting, develops knowledge and skills in product, store operations, sales, leadership
• Interpersonal Communication: communicates clearly, concisely, positively, courteously via written and verbal means with diverse individuals at all levels; demonstrates respect to others, surroundings, self
• Selling: works through GC certification program to gain base understanding of products and sales techniques

Benefits

• Gig leave – time off to share your music with the world and return after your tour
• Medical, dental, and vision coverage
• 401(k) with company match
• Mental health support
• Paid sick, holiday, and vacation time
• Employee discount program
• Tuition reimbursement options