GC Retail Seasonal Support Store 470

Benefits

• Gig leave for musicians — take time off to tour and return to your job
• Medical, Dental, and Vision insurance
• 401(k) with company match
• Mental health support
• Paid sick, holiday, and vacation time
• Employee discount program
• Tuition reimbursement options

About the role

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non‑musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission. As our Seasonal Support, you will serve as the face of Guitar Center in the store, greeting customers, qualifying their needs, matching their need to the right product, and pitching and overcoming objections to close the sale.

Qualifications

• Customer Focus: Understands customer service principles and provides an excellent customer experience; connects with customers in a meaningful way; approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers; able to step in to handle customer service issues.
• Initiative: Identifies opportunities and issues and follows through on work activities to capitalize or resolve them; learns quickly and takes positive action without being asked; develops knowledge and skills including product, store operations, sales, and leadership.
• Interpersonal Communication: Communicates clearly, concisely, positively, and courteously through written and verbal means with diverse individuals, including internal and external stakeholders at all levels; demonstrates respect to others, surroundings, and self.
• Selling: Works through the GC certification program to gain a base understanding of products and sales techniques.

Responsibilities

• Reach sales targets on services
• Demonstrate product and service knowledge to customers
• Assist customers and guide them through the sales process
• Continual learning through onboarding, certification, and continuing education
• Assist with execution of all tasks to ensure the store is ready to conduct business and service customers
• Monitor inventory levels and replenish displays as needed
• Clienteling and building relationships with customers to fulfill future service needs
• Additional duties as assigned

Requirements

• Willing to work nights, weekends, and holidays
• Strong orientation toward providing excellent customer service
• High attention to detail

Preferences

• Intermediate knowledge of musical instruments sold within Guitar Center (guitars, drums, tech, etc.)